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Responses Available to a Manager

Listen, Coach, Feedback

Advise, Challenge, Direct

Support, Decide, Escalate

Scenario: A Capable Employee Needs Help Deciding

What should you do first?

Scenario: A Critical Service Outage

What does the urgent situation require?

Why These Answers? — Choosing the Response

A concise shared vocabulary for the managerial responses PACER asks learners to select among.

Review the responses available to a manager. The aim is differentiation, not mastery.

Your Managerial Conversation Toolkit

<div class="simple-box-wrapper"> <div class="simple-box"> <div class="column"> <h3>Description</h3> <div class="ck-horizontal-line"><hr></div> <p>I'm a paragraph. Click to start writing that will inform, inspire, or encourage your community. We know you have so many things to share with the world. Happy editing!</p> </div> </div> </div>