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The 6 Moments of Truth

People Forget Prices. They Remember Moments.

When Things Go Wrong: The LAST Method

Turn a Problem into a Fan

Prove It: Quiz + Misión Práctica

The Five-Star Reflex Quiz

Q1: The Cold Steak Anniversary

Q2: Protect the Peak

Tu Mision Practica

Six moments of truth and the LAST method for five-star service.

$ (USD)

4. Wow Them: Five-Star Experiences, Panama Style

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