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1. SITHIND008: Work effectively in hospitality service

Working in hospitality

Planning work tasks

Organisational information may include:

More on organisational information

1.1 – Plan and organise tasks from organisational information

Reviewing work schedules

Working with others

Team skills

1.2 – Develop and review work schedules and liaise with team members to confirm and inform others of service requirements

Checking the work area

So, how can you undertake safe working procedures?

Repetitive strain

Technical preparations

1.3 – Prepare work area, equipment and supplies according to procedures to meet service requirements

Customer Service

Providing your services to guests

2. Provide service

Provide relevant product and service information

Promoting organisational products and services

2.1 – Provide quality customer service, using appropriate methods and techniques to meet customer expectations of quality, presentation and timeliness of delivery

Providing choices

Customer options

Cultural differences

2.2 – Offer relevant customer information on products and services

Proactive customer services

2.3 - Assist customer with choices that meet individual needs, special requests and cultural requirements

Dealing with difficulties

Use of communication techniques

Conflict resolution

Civil Dispute Resolution Act 2011

2.4 – Proactively promote, upsell and cross-sell products and services according to organisational procedures

Quiz on Working in Hospitality

Quiz on Planning Work Tasks

Quiz on Customer Service

Quiz on Providing Choices

Quiz on Dealing with Difficulties

2.5 - Resolve complaints within scope of own responsibility and use appropriate communication techniques to deal with conflict

Course Feedback Survey

Are you ready to elevate your career in the hospitality industry? Our course, 'Work Effectively in Hospitality Service,' is designed to equip you with the essential skills and knowledge needed to thrive in this dynamic field. Whether you're just starting out or looking to enhance your existing skills, this course covers everything from planning work tasks to providing exceptional customer service. With a comprehensive curriculum that includes practical modules and quizzes, you'll gain hands-on experience that will set you apart in the competitive hospitality landscape. Join us today and take the first step towards a rewarding career in hospitality!

Work Effectively in Hospitality Service

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            <p>This course, titled "Work Effectively in Hospitality Service," is designed to help you learn important skills for working in the hospitality industry. The hospitality industry includes jobs in hotels, restaurants, and other places where people go to eat, sleep, and have fun. In this course, you will learn how to work well with others, plan your tasks, and provide great service to customers. Each section will guide you through different topics, making it easier for you to understand and apply what you learn in real-life situations.</p>

<p>The course is divided into sections that cover key areas of hospitality work. You will start by learning about working in hospitality and how to plan your tasks effectively. Then, you will explore how to prepare your work area and equipment to meet the needs of your customers. You will also learn how to provide quality service and handle any problems that may arise. By the end of this course, you will have the knowledge and skills needed to succeed in the hospitality field, making it easier for you to find work and improve your career opportunities.</p>
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