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Course Details

Overview

Objectives

Module 1: Understanding the Client Journey & Empathy Mapping

Objective

Lesson 1: What Is the Client Journey?

Skill Practice

Sample Answer

Quiz

Lesson 2: Introduction to Empathy Mapping

Module Recap

Module 2: Proactive Communication & Small Gestures That Build Trust

Lesson 1: Mastering Proactive Communication

Lesson 2: Small Gestures That Make a Big Impact

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Designer Onboarding - Day 8 - Mastering The client journey and Empathy mapping

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