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Welcome and Key Concepts

Welcome to the Course: Framing Our Work

Breaking Down Power, Privilege, and Position

How Influence Shows Up in Daily Work

Spotting Power in Your Everyday Tasks

Understanding the Many Parts of Us

Finding the Hidden Barriers in Our Systems

Using Your Role to Improve Access and Trust

Using Your Power for Good

Simple Actions to Build Lasting Trust

Putting It Into Practice: Your Action Plan

Quiz

Quiz 1: Checking Our Understanding of Key Concepts

Quiz 2: Spotting Systems and Barriers

Quiz 3: Applying Positive Power and Trust

Course Wrap-Up and Feedback

Feedback Survey: Share Your Thoughts

Badge Card

Welcome to "Using Power and Position to Improve Access and Trust," a transformative course designed specifically for frontline staff and community action professionals. In the vital work of serving rural communities, understanding the dynamics of power, privilege, and position is essential to fulfilling the Lakes and Pines mission.

Welcome to "Using Power and Position to Improve Access and Trust," a transformative course designed specifically for frontline staff and community action professionals. In the vital work of serving rural communities, understanding the dynamics of power, privilege, and position is essential to fulfilling the Lakes and Pines mission. Every day, community members face hidden barriers when trying to access basic needs like housing, energy assistance, and food. Complex program rules, confusing paperwork, and systemic friction points can unintentionally make things harder for families seeking help. This course empowers you to recognize these barriers and use your unique position to create a more equitable, accessible, and supportive environment.

Throughout this engaging program, you will explore how influence shows up in your daily tasks and learn to reframe client confusion from 'non-compliance' to a gap in system access. We will dive deep into intersectionality, helping you understand the overlapping challenges faced by the diverse individuals you serve. More importantly, you will discover practical strategies to use your power for good. By mastering active listening, utilizing plain language, and advocating for clients within the boundaries of your role, you will build lasting trust and foster meaningful relationships. Whether you are helping a family navigate housing applications or explaining energy assistance policies, this course will equip you with the tools to reduce barriers and improve service outcomes. Join us to develop a personalized action plan that transforms your daily interactions, ensuring that every community member is treated with the dignity, respect, and fairness they deserve.

Module 5 Using Power and Position to Improve Access and Trust

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            <p>Every day, you step into your role at Lakes and Pines to help neighbors navigate some of life’s toughest challenges. Whether you are helping a family secure energy assistance, find stable housing, or put food on the table, you act as the bridge between a person in need and the resources that can change their life. Working in rural communities means you often deal with unique hurdles, like long distances and limited services, which makes your role as a trusted helper even more important. You balance complex rules and piles of paperwork with a genuine heart for service, meeting people from all walks of life and different cultures right where they are. Your work is about more than just processing applications; it is about building a connection that helps people overcome barriers and move toward a more stable future.</p>

<p>This course explores how your position and the knowledge you hold can be used to make things easier for the people you serve. Sometimes, the power we have—like knowing exactly how a program works or how to navigate a system—can feel overwhelming to a client who is stressed or confused. By understanding how power, privilege, and position show up in your daily tasks, you can find ways to break down hidden barriers and build even deeper trust. We will look at practical ways to use your influence to advocate for others, simplify the process, and ensure that every person is treated with dignity and respect. Together, we will turn your everyday work into a powerful tool for fairness and community support.</p>
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