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Describe what the business needs to do

Welcome: map the business before the systems

Build a capability map at a consistent level

Distinguish value streams from process detail

Checkpoint: identify a capability

Why naming changes the conversation

Identify gaps worth investing in

Make a heatmap that can be challenged

Connect gaps to operating-model choices

Workshop: prioritise the onboarding gap

Checkpoint: challenge an attractive heatmap

Worked priority and self-review

Build a capability map and value stream that expose where architecture can improve business performance. Prioritise Northstar's onboarding gaps using evidence rather than a technology shopping list.

Understand the Business

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