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Windows Virus & Malware Removal Playbook

Purpose & Scope

Prerequisites & Required Toolkit

Threat Triage & Severity Classification

Pre-Engagement Checklist

Phase 1: Initial Assessment & Isolation

Phase 2: Information Gathering

Phase 3: Backup Critical Data

Phase 4: Boot into Safe Mode with Networking

Phase 5: Terminate Malicious Processes

Phase 6: Run Initial Scans

Phase 7: Remove Persistence Mechanisms

Phase 8: Deep Scan with Offline/Bootable Media

Quiz

Check active network connections with executing binaries

List running services mapped to tasks

Check startup programs via WMI

Check Windows Defender threat detection history (PowerShell)

Export list of running processes to a text file

Survey

Appendix C: Technician Sign-off Checklist

Welcome to "The MSP Technician Playbook for Windows Virus Remediation," the ultimate training course designed specifically for Managed Service Provider (MSP) technicians, IT support professionals, and system administrators. In today's rapidly evolving cybersecurity landscape, malware and viruses pose a constant threat to business continuity.

Welcome to "The MSP Technician Playbook for Windows Virus Remediation," the ultimate training course designed specifically for Managed Service Provider (MSP) technicians, IT support professionals, and system administrators. In today's rapidly evolving cybersecurity landscape, malware and viruses pose a constant threat to business continuity. When a client's system is compromised, you need a structured, reliable, and highly effective incident response strategy to eliminate the threat without causing data loss or prolonged downtime. This comprehensive course provides a step-by-step, battle-tested playbook for tackling Windows-based malware infections. From the initial threat triage and severity classification to deep scanning and removing stubborn persistence mechanisms, you will learn the exact phases required to secure and restore compromised machines. We cover everything from essential prerequisites and toolkit preparation to advanced techniques like terminating malicious processes, checking active network connections with executing binaries, and auditing startup programs via WMI. You'll also master the use of PowerShell for checking Windows Defender threat detection history and exporting running processes. By the end of this course, you will have the confidence and technical expertise to execute a flawless virus remediation process, complete with a technician sign-off checklist to ensure quality assurance. Elevate your IT support skills, protect your clients' critical data, and become the go-to cybersecurity remediation expert in your MSP with this essential training program.

The MSP Technician Playbook for Windows Virus Remediation

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            <p>Navigating the complexities of malware infections requires a highly structured and methodical approach, especially for Managed Service Providers (MSPs) tasked with safeguarding client environments. <strong>The MSP Technician Playbook for Windows Virus Remediation</strong> provides a comprehensive, step-by-step framework designed to transform chaotic security incidents into controlled, predictable remediation workflows. By establishing a clear purpose, defining essential prerequisites, and equipping technicians with the required toolkit, this course lays the groundwork for effective incident response. Participants will learn how to accurately classify threat severity through triage and execute critical pre-engagement checklists, ensuring that every remediation effort begins with a solid, secure foundation before any direct action is taken on an infected endpoint.</p>

<p>Beyond the initial preparation, the curriculum dives deep into the tactical execution of malware eradication across multiple critical phases. Technicians will be guided through the vital steps of initial assessment and network isolation, followed by meticulous information gathering and the safeguarding of critical data through secure backups. The playbook details advanced techniques for booting into Safe Mode with Networking, terminating malicious processes, and running rigorous initial and deep offline scans to root out deeply embedded threats. Furthermore, the course emphasizes the complete removal of persistence mechanisms to prevent reinfection. Through practical assessments covering active network connections, WMI startup programs, and Windows Defender threat history, alongside a final technician sign-off checklist, learners will validate their skills and ensure a thorough, documented return to a clean operational state.</p>
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