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Understanding and Addressing Everyday Slights

What Are Microaggressions?

Recognizing Common Slights at Work

The Hidden Drain on Our Energy

Stepping Up and Making Things Right

Knowledge Checks

Quiz: Spotting Everyday Slights

Quiz: Understanding the Effort Tax

Quiz: Responding with Respect

Course Wrap-Up

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Welcome to "The Architecture of Inclusion: Strategic Frameworks for Addressing Microaggressions. " In today's fast-paced work environments, especially for frontline workers supporting families in rural Minnesota and beyond, building trust is essential.

Welcome to "The Architecture of Inclusion: Strategic Frameworks for Addressing Microaggressions." In today's fast-paced work environments, especially for frontline workers supporting families in rural Minnesota and beyond, building trust is essential. However, subtle slights and snubs—often known as microaggressions—can create hidden barriers that erode this trust and drain our team's energy. This comprehensive course is designed to help you understand, identify, and effectively address these everyday slights. You will explore the profound impact of the "Effort Tax," the hidden mental and emotional toll that microaggressions take on dedicated professionals, often leading to burnout and turnover. By recognizing the gap between good intentions and actual harm, you can begin to foster a truly supportive workplace. Throughout this training, you will learn practical strategies to navigate complex interactions, including the difference between "calling out" and safely "calling in" a coworker. We will guide you through a proven four-step method—stay calm, validate feelings, learn from the moment, and take responsibility—to handle feedback gracefully if you accidentally cause harm. Ultimately, this course empowers you to apply active listening skills, respect personal boundaries, and treat every colleague and client as an individual. Join us to dismantle hidden barriers, reduce workplace stress, and build an inclusive environment where everyone feels respected, heard, and empowered to do their best work.

Module 1 The Architecture of Inclusion:Addressing Microaggressions

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            <p>Working at Lakes and Pines means your days are packed and often unpredictable. You might spend your morning helping a family find a safe place to live, your afternoon processing energy assistance paperwork, and the rest of your day connecting people with food or family support. In the middle of these busy moments and emotional situations, building trust is the most important tool you have. However, sometimes small, everyday comments or subtle slights can slip into our conversations without us even realizing it. These moments, often called microaggressions, can act like hidden barriers. They make it harder for our neighbors in rural Minnesota to feel respected and can get in the way of our mission to help people use their own strengths to succeed.</p>

<p>This course is designed to help us look at how these small slights add up and create a "hidden drain" on our energy. When staff or clients feel dismissed or misunderstood, it creates extra stress that makes an already tough job even harder. We will talk about how to recognize these moments and understand that even when we have good intentions, our words can still hurt someone else. By focusing on active listening and learning how to fix mistakes with respect, we can make sure our workplace stays fair and supportive. Our goal is to build a team where everyone feels heard, so we can keep our focus on providing the best possible care for the families who count on us.</p>
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