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Start Strong: Your Telesales SOP Foundation

Own the Mindset: KPIs, Attitudes, and Competencies That Power Sales Success

Master the End-to-End Sales Process: From Research to the Close

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Quiz

Execute the SOP Flawlessly: Tools, Workflows, and Compliance

Operate the CRM Like a Pro: Pipeline Hygiene and Registration SOP

Get Paid Right: Payments, Refunds, and Post-Sale Administration

Win Complex Deals: Scenario-Based SOP Paths

Hybrid, Public, and In-House Nuances: Choose the Right Path Fast

Manage Endorsed and Main-Line Inquiries Without Errors

Plan the Work, Win the Quarter: Targets, Incentives, and Preparation

Prioritize Smartly: Alpha Split, Enquiry Allocation, and Daily Planning

Turn Effort Into Earnings: Commission Plans and Quarterly Targets

Assess Your Mastery: Quizzes

Quiz 1: Sales Process Essentials

Quiz 2: CRM and Registration Compliance

Quiz 3: Payments, Refunds, and Weeks Rule

Quiz 4: Scenario Routing—Hybrid, In-House, and Mixed Participants

Quiz 5: Targets, Incentives, and Allocation Rules

Help Us Improve: Surveys

Survey 1: Content Clarity and Relevance

Survey 2: Confidence and Readiness Check

Survey 3: Suggestions for Enhancements

Telesales SOP Mastery: End-to-End Execution, Compliance, and Performance is the definitive, playbook-driven program for sales teams that win on process, consistency, and results. If you manage pipelines, register participants, or close complex hybrid and in-house deals, this course gives you the exact steps, decision points, and compliance rules to execute flawlessly—every time. You’ll connect daily behaviors to core KPIs, master the research-to-close flow, and operate your CRM with audit-ready hygiene. Then you’ll go beyond the basics: navigate payments and refunds without policy breaches, apply the Weeks Rule with confidence, and route endorsed and main-line inquiries to prevent collisions. Scenario labs simulate real-world pressure—fast-track high-intent leads, reverse mistaken registrations cleanly, and split accounts across public and in-house offerings without data loss. Finally, translate effort into earnings with clear commission rules and quarterly target discipline. Whether you’re new to structured telesales or leveling up a seasoned team, you’ll leave with SOPs you can run tomorrow, plus quizzes that verify mastery. Build a pipeline that moves, a process that scales, and a performance rhythm that compounds.

Telesales SOP Mastery: End-to-End Execution, Compliance, and Performance

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            <p>Telesales SOP Mastery: End-to-End Execution, Compliance, and Performance is designed to turn new starters into confident closers and help experienced reps sharpen their edge. You’ll build a rock-solid foundation in the attitudes, KPIs, and daily behaviors that consistently move the needle—even on tough days. From there, you’ll master the entire sales journey: researching prospects, qualifying with precision, creating urgency ethically, handling objections decisively, and closing cleanly. Scenario walk-throughs—like moving a cold lead to a close in five calls or fast-tracking high-intent prospects—show you what great looks like in the real world.</p>
<p>Beyond conversation skills, this course equips you to execute the SOP flawlessly with the tools and workflows that keep high-performing teams aligned. You’ll learn pro-level CRM pipeline hygiene, the exact registration and documentation steps, and how to generate confirmations and invoices without error. You’ll confidently manage payments, refunds, and post-sale admin while staying fully compliant with the Weeks Rule for public, hybrid, and in-house courses. As deals get more complex, you’ll navigate hybrid and endorsed enquiries, main-line routing, Alpha Split allocation, and handovers without data conflicts—supported by scenario labs that build speed and judgment under pressure.</p>
<p>To help you win the quarter, you’ll practice daily planning and prioritization with enquiry allocation rules, program preparation checklists, and Sales Brief insights—so your effort translates into outcomes. Clear guidance on commission plans, quarterly targets, and career progression enables you to model earnings, align activities, and make mid-quarter course corrections confidently. Quizzes throughout the journey let you check your mastery of the sales process, CRM and registration compliance, payments and refunds, scenario routing, and incentive mechanics. By the end, you’ll own a repeatable, compliant, and high-performance telesales system—ready to hit target and grow faster, call after call.</p>
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