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Supervisory Competencies and Communication

Core Supervisory Skills and Competencies

Communication and Teamwork as a Supervisor

Decision-Making and Performance Management

Decision-Making and Problem-Solving Under Supervision

Performance Monitoring and Key Performance Indicators

Feedback and Continuous Improvement

Quiz: Performance Monitoring

Managing OJTIs and Assessors

Why This Is a Distinct Supervisory Responsibility

Practical Oversight of OJTIs and Assessors

Quiz: Managing OJTIs and Assessors

Rosters, Rest Time, and Your Own Time Management

Roster Basics: Building a Workable Schedule

Rest Time Requirements

Managing Your Own Time as a Supervisor

Quiz: Rosters and Time Management

Managing Difficult Situations and Difficult Personalities

Managing Difficult Personalities

Handling Conflict Between Team Members

Quiz: Managing Difficult Situations

The day-to-day substance of supervisory practice — performance, feedback, development, managing OJTIs and assessors, rosters and rest time, and time management.

The practical substance of the supervisor's job — monitoring performance, developing people, managing OJTIs and assessors, handling rosters and rest time, and managing your own time under competing demands.

Supervisory Practice: Performance, Development, and Team Leadership

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