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The Phoenix Checklist

Problem Solving

Article from Medium

The problem is, determining what the problem isThe first step in the problem-solving approach (Actionable futures) developed by Multiverz is ‘Understanding of the problem’. In this step, users are expected to answer a series of questions aimed at understanding the problem from various perspectives and dimensions. As a result, users will be pushed to consider new and innovative approaches to the problem in order to gain a better understanding of it.Einstein is famously quoted as saying that if he had one hour to save the world, he would spend 55 minutes defining the problem and only 5 minutes solving it. This quotation does make a crucial point: before tackling a problem head-on, we should take a step back, spend some time getting to know it better. Understanding the problem or Problem analysis can be done in several ways mentioned below-1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gain clarity and consensus on the problem definition- Looking at the problem from multiple dimensions and through different lenses is a great way to gain instant insight into new and previously overlooked directions. &nbsp;One of the best ways to do this is to rephrase and rewrite the problem statement several times until it is simple and clear to all team members.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Separate the various aspects of the problem- It may be possible that the problem can be separated into multiple parts. If there appears to be more than one segment of the same problem, then prioritize each segment of the problem by providing reasons until it is well agreed upon by all team members. When we examine each segment of the problem separately, we may sometimes generate more creative ideas for innovative and fantastic solutions. 3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Eliminating wrong assumptions-It may be worth noticing that every problem is accompanied by some assumptions. Many of these assumptions may be incorrect, rendering the problem statement insufficient or even misguided. Making wrong assumptions explicit is the main step toward eliminating them. This itself clarifies the issue at hand. What the team may discover after that may be surprising. It may be possible that many of those wrong assumptions may be self-imposed. In Multiverz’s view, applying these approaches to any problem is a critical step in understanding the problem and it organizes the team’s thoughts in a way that is much more aligned toward improving their ability to solve the problem.

The first step in the problem-solving approach (Actionable futures) developed by Multiverz is ‘Understanding of the problem’. 
Einstein is famously quoted as saying that if he had one hour to save the world, he would spend 55 minutes defining the problem and only 5 minutes solving it. This quotation does make a crucial point: before tackling a problem head-on, we should take a step back, spend some time getting to know it better. 
Understanding the problem or Problem analysis can be done in several ways mentioned below-
1.	Gain clarity and consensus on the problem definition- 
Looking at the problem from multiple dimensions and through different lenses is a great way to gain instant insight into new and previously overlooked directions.  One of the best ways to do this is to rephrase and rewrite the problem statement several times until it is simple and clear to all team members.

2.	Separate the various aspects of the problem- 
It may be possible that the problem can be separated into multiple parts. If there appears to be more than one segment of the same problem, then prioritize each segment of the problem by providing reasons until it is well agreed upon by all team members. When we examine each segment of the problem separately, we may sometimes generate more creative ideas for innovative and fantastic solutions. 

3.	Eliminating wrong assumptions-
It may be worth noticing that every problem is accompanied by some assumptions. Many of these assumptions may be incorrect, rendering the problem statement insufficient or even misguided. Making wrong assumptions explicit is the main step toward eliminating them. This itself clarifies the issue at hand. What the team may discover after that may be surprising. It may be possible that many of those wrong assumptions may be self-imposed. 

In Multiverz’s view, applying these approaches to any problem is a critical step in understanding the problem and it organizes the team’s thoughts in a way that is much more aligned toward improving their ability to solve the problem. 

Problem understanding resources-
-	The Phoenix Checklist- https://modelthinkers.com/mental-model/the-phoenix-checklist
-	Edward De Bono’s Six thinking hats
-	Link to article from Medium on Design thinking - https://jay-hui.medium.com/design-thinking-introduction-and-step-1-empathize-5d824aa69167
-	https://www.youtube.com/watch?v=klAE9ML0XLs
-	
