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Stakeholders, customers and negotiation

Communication when it matters most

Stakeholder mapping and message planning

Customer communication and service recovery

Knowledge check: stakeholders and customers

Conflict, negotiation and crisis communication

Constructive conflict and negotiation

Difficult messages and crisis communication

Ethics, transparency and reputation

Knowledge check: difficult situations

Strengthen stakeholder and customer relationships, negotiate constructively and communicate ethically during conflict and business disruptions.

Learn to understand stakeholder needs, handle customer concerns, negotiate constructively and communicate responsibly during sensitive or high-pressure situations.

Stakeholder, Customer and Crisis Communication

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