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Every interaction leaves traces from one experience to the next.  The experience a new staff member has on your team will drive forward, or detract, from the experience your customers have.  In this way, your staff member's journey impacts your business beyond their task performance.  By default, they are the face of your company, and they reflect your culture and values.  How they choose to do this will depend in large part on their Onboarding and Orientation.  In these lessons we will introduce you to F.O.C.U.S., our template for developing KPI's (Key Performance Indicators) for your entire team and how it can be used to inform your team Coaching. 

STAFF JOURNEY

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