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Course Overview and Ransomware Fundamentals

Welcome: How to Use This Small Business Ransomware Incident Response Playbook

Ransomware Basics for Beginners: What It Is, How It Spreads, and What It Impacts

Small Business Readiness: Roles, Contacts, and Decision Authority

Detection and First-Hour Response

Detection and Triage: Confirming a Ransomware Incident

The First 60 Minutes: Immediate Actions to Reduce Damage

Containment: Stop the Spread and Protect Backups

Containment Essentials: Isolate Devices, Accounts, and Network Paths

Protecting Backups During an Active Incident

Eradication: Remove the Threat and Close the Door

Eradication Basics: Cleaning Systems and Resetting Access

Working With Outside Help: MSPs, Incident Responders, and Vendors

Recovery: Restore Operations Quickly and Safely

Recovery Planning: Restore Order, Priorities, and Timelines

Restoring From Backups: Practical Steps and Common Pitfalls

Alternatives When Backups Fail: Minimum Viable Operations

Communication, Legal, Insurance, and Reporting

Internal and Customer Communication: What to Say and When

Cyber Insurance and Legal Basics for Small Business Incidents

Reporting and Coordination: Law Enforcement, Banks, and Key Providers

Post-Incident Improvement: Prevent Repeat Attacks

After-Action Review: What Happened and What to Fix Next

Playbook Maintenance: Keeping Your Response Plan Current

Knowledge Checks and Course Survey

Quiz 1: Ransomware Basics and Readiness

Quiz 2: Detection and First-Hour Actions

Quiz 3: Containment and Backup Protection

Quiz 4: Eradication and Recovery

Quiz 5: Communications, Insurance, and Post-Incident Improvement

Course Survey: Your Confidence and Next Steps

Small Business Ransomware Playbook: Rapid Response and Recovery is a practical, step-by-step course designed to help owners, office managers, and lean IT teams act fast when ransomware strikes. Instead of theory, you’ll get a clear, repeatable playbook that maps exactly what to do in the first 60 minutes, how to stop the spread, protect backups, and restore operations with minimal downtime. You’ll learn how ransomware works in plain language, how to confirm an incident safely, and which actions prevent small mistakes from turning into week-long outages. The course walks you through containment, eradication, and safe recovery—from prioritizing point-of-sale and scheduling to validating backups and avoiding reinfection. You’ll also get templates for incident logs, communication updates, decision checklists, and vendor handoffs so you can coordinate with MSPs, insurance, legal counsel, and law enforcement efficiently. By the end, you’ll have a lightweight yet comprehensive playbook tuned for small businesses: who to call, what to capture, when to escalate, and how to get back to serving customers quickly and safely. Whether you run a retail shop, clinic, nonprofit, or professional services firm, this course gives you the rapid-recovery mindset and tools to reduce damage, restore trust, and prevent repeat attacks.

Small Business Ransomware Playbook: Rapid Response and Recovery

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            <p>Ransomware represents one of the most significant existential threats to modern small businesses, capable of halting operations in an instant and compromising years of hard-earned data. This course provides a comprehensive framework for navigating the high-stakes environment of a cyberattack, shifting the focus from panic to a structured, rapid-recovery mindset. By understanding the fundamentals of how these attacks spread—whether through phishing, unpatched systems, or stolen credentials—business owners and IT support teams can move beyond basic awareness into active defense. The primary objective is to equip participants with the knowledge to identify warning signs early, such as unusual file extensions or disabled backups, and to establish a clear hierarchy of decision authority to ensure that every second counts during the initial discovery.</p>

<p>Throughout this playbook, the focus remains on the critical phases of incident response: detection, containment, eradication, and recovery. Participants will learn how to execute immediate "first-hour" actions that stabilize the environment, such as isolating infected devices and protecting backups from further corruption, without destroying vital forensic evidence. Beyond the technical restoration of systems, the course addresses the essential business components of a crisis, including coordinating with managed service providers (MSPs), navigating cyber insurance requirements, and managing communications with customers and vendors. By the conclusion of this training, small business leaders will have a repeatable strategy for restoring minimum viable operations and implementing post-incident improvements that harden their defenses against future threats.</p>
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