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Module 9: Deepening Client Relationships

Lesson 1: Building Long-Term Partnerships Beyond the Initial Sale

Lesson 2: Personalization and Empathy in Ongoing Client Engagement

Lesson 3: Navigating Complex Client Dynamics (Multiple Decision-Makers)

Module 10: Value-Based and Consultative Selling

Lesson 1: Uncovering Root Needs and Strategic Objectives

Lesson 2: Presenting Services as Tailored Solutions (Solution Selling)

Lesson 3: Demonstrating Tangible ROI and Business Outcomes

Module 11: Advanced Closing and Negotiation Techniques

Lesson 1: Structured Negotiation Frameworks and Tactics

Lesson 2: Managing Concessions and Creating Win-Win Scenarios

Lesson 3: Advanced Closing Strategies (Trial Closes, Conditional Closes)

Module 12: Handling Complex Objections

Lesson 1: Differentiating Your Service in a Competitive Market

Lesson 2: Overcoming Budget and Pricing Hurdles

Lesson 3: Turning Skepticism Into Advocacy With Social Proof

Module 13: Sales Technology and Tools

Lesson 1: CRM Optimization for Pipeline Management and Forecasting

Lesson 2: Sales Automation Tools (Email Sequences, Chatbots)

Lesson 3: Data-Driven Insights Using Dashboards and Reporting

Module 14: Internal Collaboration and Alignment

Lesson 1: Working Closely with Marketing to Improve Lead Quality

Lesson 2: Aligning Sales and Delivery Teams for Service Excellence

Lesson 3: Liaising with Finance and Operations for Smooth Deal Execution

Module 15: Pipeline Management and Forecasting

Lesson 1: Developing Accurate Sales Forecasts and Projections

Lesson 2: Prioritizing High-Value Opportunities and Time Allocation

Lesson 3: Identifying and Mitigating Risks Early in the Sales Cycle

Module 16: Customer Retention and Account Growth

Lesson 1: Strategies for Upselling and Cross-Selling Within Existing Accounts

Lesson 2: Conducting Regular Business Reviews (QBRs) for Ongoing Value

Lesson 3: Leveraging Testimonials, Referrals, and Case Studies to Expand Business

Service Based Sales Basics - Intermediate Stage (Expanding Proficiency)

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