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Section 1: Course Foundations and Operating Mindset

Module 1: From Firefighting to Scalable Operations with Systems Thinking

Module 2: Systems Thinking Building Blocks for Founders and Team Leads

Section 2: Mapping Startup Operations as Interconnected Loops

Module 3: Choose Your Operational Systems and Set Clear Boundaries

Module 4: Map Work and Information Flow Without Getting Overly Complex

Module 5: Turn Your Maps into Feedback Loops You Can Manage

Section 3: Leverage Points and Practical Process Improvements

Module 6: Identify Leverage Points That Reduce Rework and Waiting

Module 7: Implement Small Experiments to Stabilize Operations

Section 4: Build the Efficiency Scorecard and Run an Operating Rhythm

Module 8: Define Efficiency Measures That Match Startup Reality

Module 9: Build Your Custom Efficiency Scorecard (Template + Rules)

Module 10: Run a Weekly Operating Review Using the Scorecard

Section 5: Quiz Modules and Course Survey (End of Course)

Quiz 1: Systems Thinking Essentials for Startup Operations

Quiz 2: Operational System Boundaries and Current-State Mapping

Quiz 3: Feedback Loops and Delay Points

Quiz 4: Leverage Points and Small Experiments

Quiz 5: Efficiency Scorecard Design and Operating Review

Course Survey: Scaling Startup Operations with Systems Thinking

Scaling Startup Operations with Systems Thinking and Efficiency Scorecards is a practical course for founders, operators, and team leads who are tired of constant firefighting. Instead of adding more tools or meetings, you’ll learn to see your startup as a network of interconnected systems—each with clear purposes, boundaries, feedback loops, and measurable outcomes. Using simple templates and beginner-friendly diagrams, you’ll map your core operating systems (like Lead-to-Cash and Issue-to-Resolution), surface the true delay points, and translate insights into small, high-leverage improvements. The course guides you step-by-step: map work as loops, identify leverage points, run lightweight experiments, and track progress with a custom Efficiency Scorecard. By the end, you’ll operate with more reliability, speed, and quality—while reducing rework, handoff confusion, and team interruptions. Expect actionable frameworks, concrete examples, and a weekly operating rhythm that replaces reactive thrash with focused decisions and follow-through. No prior systems thinking experience is required—just a willingness to test, learn, and iterate.

Scaling Startup Operations with Systems Thinking and Efficiency Scorecards

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            <p>Startups often reach a critical juncture where the initial hustle that fueled early success becomes a primary bottleneck for sustainable growth. Scaling Startup Operations with Systems Thinking and Efficiency Scorecards is designed to address the common trap of operational firefighting—a state where unclear ownership, invisible work, and inconsistent handoffs lead to recurring delays and constant rework. By adopting a systems thinking mindset, founders and team leads can move beyond linear, "band-aid" problem-solving to understand the interconnected feedback loops that drive their business. This course provides the framework to transition from reactive chaos to a structured operating mindset, focusing on core outcomes such as clearer operational systems and the reduction of systemic friction.</p>

<p>The curriculum follows a practical, step-by-step workflow that transforms abstract concepts into tangible management tools. Participants will begin by defining boundaries for essential systems—such as Lead-to-Cash or Hire-to-Productive—and mapping the flow of information to reveal hidden constraints and delay points. Once these systems are visualized as feedback loops, the course guides learners in identifying high-impact leverage points where small, experimental process improvements can yield outsized results. The final modules focus on sustainability, teaching how to build a custom Efficiency Scorecard that tracks leading and lagging indicators. By establishing a consistent weekly operating rhythm using these data-driven insights, teams can ensure long-term reliability, speed, and quality as they scale.</p>
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