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Section 1: Introduction to the Role

About the Role

Role Overview and Key Competencies

Section 2: Order Processing and Logistics

Order Processing Workflow

Export and Transport Documents

Section 3: Communication and Daily Administration

Communication Protocols

Daily Organization and Back Office Tasks

Section 4: Compliance and Quality Control

Documentation Management and Compliance

Batch Tracking and Quality Control

Quiz

Quiz: Role Overview and Competencies

Quiz: Order Processing and Logistics

Quiz: Communication Protocols

Quiz: Documentation and Compliance

Quiz: Batch Tracking and Quality Assurance

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Training Plan and Feedback Survey

Welcome to "Sales Assistant and Logistics Coordination: Mastering Operations and Compliance. " In today's fast-paced business environment, the backbone of any successful sales and logistics operation is a highly skilled assistant and coordinator.

Welcome to "Sales Assistant and Logistics Coordination: Mastering Operations and Compliance." In today's fast-paced business environment, the backbone of any successful sales and logistics operation is a highly skilled assistant and coordinator. This comprehensive course is meticulously designed to equip you with the essential skills required to excel in this dual-function role. Whether you are stepping into a new position or looking to refine your existing expertise, this training provides a deep dive into the core functions, daily operations, and compliance standards expected of top-tier professionals. Throughout this course, you will explore the end-to-end order processing workflow, from initial receipt to sample handling, and master the intricacies of export and transport documentation, including Certificates of Origin. You will also learn how to leverage essential CRM tools like Raynet to streamline communication with warehouse personnel and external stakeholders. Beyond logistics, we cover vital back-office tasks, effective calendar management, and foundational event management support to ensure you can keep your department running smoothly. Finally, the course emphasizes the critical importance of compliance and quality control. You will learn how to manage documentation, apply company-specific file structuring, and implement robust batch tracking and quality assurance procedures in alignment with health, safety, and data privacy policies. By the end of this program, you will possess the confidence and competence to drive operational excellence, ensure regulatory compliance, and become an invaluable asset to your sales and logistics teams.

Sales Assistant and Logistics Coordination: Mastering Operations and Compliance

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            <p>The role of a Sales Department Assistant and Logistics Coordinator serves as a critical nexus between commercial strategy and operational execution. This course is meticulously designed to provide new staff members with a comprehensive understanding of the core functions and primary responsibilities inherent in this multifaceted position. By examining professional expectations, key competencies, and long-term development opportunities, participants will establish the foundational knowledge required to maintain high standards of efficiency. The curriculum emphasizes the integration of administrative support with logistics management, ensuring that every team member is equipped to contribute effectively to the organization's overarching objectives.</p>

<p>Throughout the following modules, learners will master the end-to-end order processing workflow, ranging from initial registration and sample handling to the complexities of international shipping documentation and Certificates of Origin. The training further explores essential communication protocols and the proficient use of designated CRM systems, such as Raynet, to facilitate seamless coordination between departments and warehouse personnel. Additionally, significant focus is placed on compliance and quality control, where staff will learn to navigate legal filing requirements, batch tracking mechanisms, and data privacy policies. This structured approach ensures that all operations are conducted with precision, adhering to both internal quality standards and external regulatory guidelines.</p>
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