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Relationships and conflict

Welcome: emotional intelligence in action

Managing conflict without escalating it

Giving and receiving feedback

Boundaries, trust and healthy relationships

Leadership, decisions and integration

Emotional intelligence in teams and collaboration

Emotionally intelligent leadership and coaching

Emotion, judgement and ethical decision-making

Capstone case: repairing a strained team relationship

Your 30-day emotional intelligence development plan

Final assessment: applying emotional intelligence

Apply emotional intelligence to conflict, feedback, teamwork, ethical leadership and decision-making. Complete an integrated capstone and create a practical 30-day development plan.

Apply EI to difficult conversations, conflict, teamwork, ethical leadership and high-stakes decisions.

Relationship Management, Leadership and Practical Application

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