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Getting Started

You Solve More Problems Than You Think

Defining the Problem

What Counts as a Problem

Quick Check: Spotting Problems

A Reusable Problem-Solving Process

Four Phases You Can Reuse

Tips That Make the Process Work

Identifying the Right Problem

Solve the Right Problem First

Three Techniques to Surface the Real Problem

Generating Better Solutions

Rules for Better Brainstorming

Six Thinking Hats

Choosing Ideas: The How-Now-Wow Matrix

When Problem Solving Goes Wrong

Two Traps: Fixes That Fail and Shifting the Burden

Check Your Understanding

Quick Check: Defining and Framing

Quick Check: Generating Solutions

Quick Check: Recurring Problems

Define the right problem and generate better solutions — covering what counts as a problem, a reusable four-phase process, techniques to surface the real issue, structured brainstorming, and two common systems-thinking traps.

Supervisors are professional problem-solvers — by some estimates you handle dozens of problems a day. This module sharpens both halves of the craft: defining the right problem before you rush to fix it, and generating creative solutions when the obvious answer isn't good enough.

Problem Solving & Creativity

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