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Getting Ready Before We Talk

Five Questions to Ask First

Check Your Readiness

Roles and Rules for Difficult Talks

What Employees Should Do

What Managers Should Do

When to Stop and Get Help

Practice Lab and Next Steps

Real Workplace Practice Lab

The Five + Five Wrap-Up

Quiz

Quiz 1: The Prep Questions

Quiz 2: Employee Steps

Quiz 3: Manager Steps

Quiz 4: Knowing When to Get Help

Quiz 5: Building Agency

Survey and Feedback

Post-Course Action Commitment

Are you avoiding a tough conversation at work. Do you feel anxious when addressing conflicts, performance issues, or misunderstandings.

Are you avoiding a tough conversation at work? Do you feel anxious when addressing conflicts, performance issues, or misunderstandings? Welcome to "Preparing for Difficult Conversations and Effective Communication Behaviors," a comprehensive online course designed to transform your approach to workplace communication. Whether you are an employee navigating peer dynamics or a manager addressing team performance, mastering the art of difficult conversations is essential for career growth and a healthy work environment. This course provides a step-by-step framework to help you prepare, engage, and follow through on challenging discussions with confidence and clarity. You will start by learning the "Five Questions to Ask First" and assessing your current readiness. From there, we dive deep into the specific roles and rules for both employees and managers, ensuring you know exactly how to describe issues without blame, listen actively, and clarify outcomes. We also cover crucial boundaries, teaching you when to stop and escalate complex issues to HR or safety departments. Through realistic workplace practice labs and our signature "Five + Five Wrap-Up," you will build self-awareness and practice actionable techniques that increase agency and choice for everyone involved. Stop letting communication roadblocks hold you back. Enroll today to develop the essential communication behaviors needed to turn difficult talks into productive, relationship-building opportunities.

Preparing for Difficult Conversations and Effective Communication Behaviors

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            <p>Talking about hard topics at work can be stressful. Whether you are an employee or a manager, you might feel nervous before a tough chat. This course will help you feel more confident and prepared for these moments. You will learn how to plan your thoughts before you speak and figure out the exact result you want. By learning how to separate what you know from what you assume, you can share your ideas clearly and listen to others without arguing.</p>

<p>Throughout this course, you will explore the exact steps to take before, during, and after a difficult talk. First, you will learn five important questions to ask yourself before you start. You will also take a quick test to see how ready you are. Next, we will cover the different rules for employees and managers. You will learn how to describe problems without blaming anyone, ask good questions, and explain decisions calmly. We will also talk about when a problem is too big and needs help from safety teams or Human Resources.</p>

<p>At the end of the course, you will put your new knowledge to the test. You will practice your skills using real workplace examples to see how these steps work in action. You will also get a helpful guide and a list of five things to do right away at work. By the time you finish, you will have the tools you need to handle hard conversations with ease and make better choices for everyone involved.</p>
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