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Introduction to this Course

Welcome to Ticket Management on Visibuild

Tickets Terminology

Tickets and Visis: One Quality System

Knowledge Check

Setting Up Tickets

Company Setup

Root Cause and Responsible Party Options

Required to Close: Capturing Accountability Data

Project Setup: Enabling Tickets and Location Portals

The Ticket Portal

How Customers Raise a Ticket

Portal Links and QR Codes

Managing Tickets

The Tickets Table

Reviewing a Ticket: The Four Triage Decisions

Ticket Statuses Explained

Rectifying the Work: Linked Visis

Creating a Linked Visi

Defect Close-Out and Visi Completion

Resolve vs Resolve and Close

Scenario: One Ticket, End to End

Communicating with Customers

Internal Comments and Public Replies

The Two-Way Email Thread

Bulk Actions, Exporting and Reporting

Managing Tickets in Bulk

Exporting and Reporting

Course Conclusion

Ticket Management Course Completed

A complete guide to post-completion ticket management on Visibuild, from setup and the customer portal through to triage, linked Visis, customer communication and reporting.

Learn how to manage the full lifecycle of a ticket on Visibuild, from the moment a customer raises it through the public portal to rectification, close-out and reporting.

Post-Completion Ticket Management

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