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About this Playbook

Part 0: The 60-second read

The 60-second read

The three ways this goes wrong

The three documents to have in hand today

Who owns it

Part 1: The rule, stated

Unfair contract terms

Payment times

The Victorian 30-day rule

The Fair Work chain orders

The Heavy Vehicle National Law links

The tax side

Penalties and exposures, in one table

What is law and what is guidance

Western Australia and the Northern Territory

Part 2: Who is in the chain for cash

The function table

The question a chain party asks

Part 3: How it goes wrong

The slowest 5%

The carrier that ran out

The terms that were void all along

The driver who was paid last

What accountants and auditors see most

Part 4: The system: your documents in order

The system: your documents in order

What LEAN-08 looks like on the chain side

The map

Part 5: Setting up from nothing: the first 30 days

Week 1: find every term

Week 2: fix the terms

Week 3: fix the practice

Week 4: schedule it and show the director

Part 6: Running it: the cadence

Running it: the cadence

Part 7: The numbers

The numbers

The cost of your own payment term

Part 8: Worked scenarios

Scenario 1: Simran and the monthly run

Scenario 2: Ravi and the day-40 dispute

Scenario 3: Deep and the rate card

The mirror question

Part 9: Evidence and retention

Evidence and retention

Part 10: The audit and customer lens

The audit and customer lens

Part 11: Toolbox talk and cards

Five-minute talk for accounts payable, receiving and procurement: 'The 21-day rule'

Accounts payable card

Receiving card

Procurement card

Resources in Punjabi and Hindi

Part 12: Self-check

Self-check

Part 13: Sources

Sources

How to pay carriers in a way that keeps them trading, keeps your standard terms lawful, and keeps your business off the slow payer list. Written for businesses that pay or book carriers.

How to pay carriers in a way that keeps them trading, keeps your standard terms lawful, and keeps your business off the slow payer list. The law on unfair terms, payment times and the chain.

Playbook 18: Getting paid (Chain Edition)

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