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About this Playbook

Part 0: The 60-second read

The 60-second read

The three ways this goes wrong

The three documents to have in hand today

Who owns it

Part 1: The rule, stated

Unfair contract terms

Payment times

The Victorian 30-day rule

The Fair Work chain orders

The Heavy Vehicle National Law links

The tax side

Penalties and exposures, in one table

What is law and what is guidance

Western Australia and the Northern Territory

Part 2: Who is in the chain for cash

The function table

The question an operator asks

Part 3: How it goes wrong

The slowest 5%

The carrier that ran out

The terms that were void all along

The driver who was paid last

What accountants and auditors see most

Part 4: The system: your documents in order

The system: your documents in order

What LEAN-08 looks like

What LEAN-09 looks like

What LEAN-10 looks like

The map

Part 5: Setting up from nothing: the first 30 days

Week 1: see the money

Week 2: set the terms

Week 3: invoice and chase on a clock

Week 4: stop the bleeding and report

Part 6: Running it: the cadence

Running it: the cadence

Part 7: The numbers

The numbers

The cost of a payment term

Part 8: Worked scenarios

Scenario 1: Preet and the 45-day prime

Scenario 2: Manpreet and the customer at 68 days

Scenario 3: Jaskaran and the customer who would not sign

Part 9: Evidence and retention

Evidence and retention

Part 10: The audit and customer lens

The audit and customer lens

Part 11: Toolbox talk and cards

Five-minute toolbox talk: 'The signature at the dock'

Driver card

Owner card

The day-30 letter

Resources in Punjabi and Hindi

Part 12: Self-check

Self-check

Part 13: Sources

Sources

How to set trading terms a customer will sign, invoice the day the freight lands, chase without losing the customer, charge for the queue, and keep the ATO off the phone. Running Lean series, Operator Edition.

How to set trading terms a customer will sign, invoice the day the freight lands, chase without losing the customer, charge for the queue, and keep the ATO off the phone. The law on unfair terms, late payment and tax debt.

Playbook 18: Getting paid

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