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Introduction

Service Specialist Position Description

What is a Service Specialist?

Core Responsibilities: Service Provision

Role Competencies and Capability Requirements

Knowledge and Education

Role Requirements

Junior Service Specialist Position Description

Scope of Work

NDIS Plan Information

Participant Risk Assessment

Document Management 
(Permalink Google Drive)

Accessing Participant Profiles in ShiftCare

Completing or Updating the Participant Risk Assessment

Participant Profile Updates and Communication

Tenancy Management

Overview

Tenancy Management Email Template – Housing

Tenancy Management Email Template – 
Home and Community Care

Tenancy Management Governance and Reporting Requirements

Quiz

Quiz: Service Specialist Role

Quiz: Position Responsibilities

Quiz: Junior Specialist Scope

Quiz: ShiftCare Settings

Quiz: Document Management

Quiz: Risk Assessment Procedures

Quiz: Profile Updates

Quiz: NDIS Support Letters

Quiz: Email Communication

Quiz: Tenancy Management

Course Feedback

Training Feedback Survey

$ (USD)

Master the operational excellence required of a Service Specialist within Permalink Support Services while aligning every action with NDIS Practice Standards. This practical, outcomes-focused course equips new and existing Service Specialists—especially those working in Home and Community Care—with the systems, workflows, and documentation habits needed to deliver safe, consistent, and compliant support. You will learn how to use ShiftCare effectively, manage participant documentation in Google Drive with audit-ready precision, complete and update risk assessments, and maintain participant profiles that reflect current needs and supports. The program also develops critical communications skills, including drafting persuasive NDIS funding support letters, managing professional email correspondence, and coordinating tenancy management with Support Coordinators using clear templates and checklists. By the end of this course, you’ll have a step-by-step toolkit for day-to-day operations, a deeper understanding of how your role upholds participant outcomes and organizational compliance, and the confidence to act as a quality and risk champion across your caseload. Whether you’re new to the role or seeking to standardize your practice, this course provides a clear pathway to consistent service delivery and measurable compliance.

Permalink Service Specialist Operations and NDIS Compliance Standards

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            <p>This training manual serves as a comprehensive guide for Service Specialists at Permalink Support Services, establishing a clear framework for operational excellence and service delivery. By adhering to the consistent procedures outlined within these modules, specialists ensure that every interaction with participants meets the highest standards of quality and professionalism. This structured approach not only streamlines internal workflows but also guarantees that participants receive reliable, person-centered support that aligns with the organization's core values and mission.</p>

<p>Beyond daily operations, the role of a Service Specialist is pivotal in maintaining rigorous NDIS compliance standards. This course covers essential competencies, from mastering ShiftCare document settings and Google Drive management to executing detailed risk assessments and managing tenancy communications. By integrating these technical skills with professional communication strategies—such as drafting NDIS funding support letters and managing stakeholder inquiries—Service Specialists play a critical role in the long-term success, safety, and advocacy of the participants they serve.</p>
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