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Module 1: Introduction to Human Factors in Aviation

1.1 What are Human Factors?

1.2 ICAO Human Performance Concept

1.3 The SHELL Model

1.4 Why Human Factors Matter in Airport Operations

1.5 Human Factors in Accidents (Overview)

Module 2: Human Performance and Limitations

2.1 Physical Limitations

2.3 Stress & Performance

2.4 Situational Awareness

2.2 Cognitive Limitations

2.5 Decision-Making Under Pressure

Module 3: Communication and Teamwork

3.1 Types of Communication

3.2 Standard Phraseology

3.3 Barriers to Communication

3.4 Team Resource Management (TRM)

3.5 Multi-Agency Coordination

Module 4: Human Error and Error Management

4.1 Types of Human Error

4.2 Swiss Cheese Model

4.3 Error Chains

4.4 Threat and Error Management (TEM)

4.5 Airport-Specific Errors

Module 5: Fatigue, Stress and Workload Management

5.1 Fatigue

5.2 Circadian Rhythm

5.3 Workload

5.4 Fatigue Risk Management Systems (FRMS)

5.5 Practical Mitigation

Module 6: Safety Culture and Just Culture

6.1 Safety Culture

6.2 Reporting Culture

6.3 Just Culture Principles

6.4 Leadership Role

6.5 Human Factors in SMS

Module 7: Human Factors in Airport Operations (Applied)

7.1 Apron Operations

7.4 RFFS

7.5 AVSEC

7.2 Runway Operations

7.3 Ground Handling

7.6 Human-Machine Interaction

Module 8: Case Studies and Lessons Learned

8.1 Tenerife Airport Disaster

8.2 Emirates Flight 521 Crash

8.3 Airport Ground Collision Case

8.4 Runway Incursion Case

8.5 Lessons Learned

Module 9: Practical Application and Tools

9.1 Human Factors Checklist

9.2 Briefing & Debriefing

9.5 Behavioural Safety

9.3 Risk Assessment

9.4 Incident Reporting

Module 10: Assessment and Certification Preparation

10.1 Knowledge Assessment Preparation

10.2 Scenario-Based Assessment Overview

10.3 Case Study Evaluation Guidelines

10.4 Course Summary

10.5 Certification Guidance

Comprehensive Course Quizzes

Quiz 1: Fundamentals of Human Factors

Quiz 2: ICAO Guidelines and the SHELL Model

Quiz 3: Physical and Cognitive Limitations

Quiz 4: Stress and Situational Awareness

Quiz 5: Standard Phraseology and Communication

Quiz 6: Team Resource Management

Quiz 7: Understanding Human Error

Quiz 8: The Swiss Cheese Model and Error Chains

Quiz 9: Threat and Error Management (TEM)

Quiz 10: Fatigue and Circadian Rhythms

Quiz 11: Fatigue Risk Management Systems

Quiz 12: Safety and Reporting Culture

Quiz 13: Just Culture Principles

Quiz 14: Apron and Runway Operations

Quiz 15: Ground Handling and AVSEC

Quiz 16: Tenerife Disaster and Flight 521 Lessons

Quiz 17: Ground Collision and Incursion Cases

Quiz 18: Human Factors Checklists and Briefings

Quiz 19: Incident Reporting and Risk Assessment

Quiz 20: Final Comprehensive Scenario Assessment

Course Feedback and Surveys

Survey 1: Course Content Evaluation

Survey 2: Instructor and Delivery Feedback

Survey 3: Practical Application and Relevance

Survey 4: Overall Learning Experience

Welcome to the definitive course on Operational Human Factors and Safety Behaviour in Airport Operations. In the high-stakes, high-density environment of modern aviation, human performance is the critical link between operational efficiency and catastrophic failure.

Welcome to the definitive course on Operational Human Factors and Safety Behaviour in Airport Operations. In the high-stakes, high-density environment of modern aviation, human performance is the critical link between operational efficiency and catastrophic failure. This comprehensive course is meticulously designed to equip aviation professionals with the knowledge and tools necessary to understand, manage, and optimize human behavior on the ground. From the intricacies of the ICAO Human Performance Concept and the SHELL Model to practical applications in apron operations, runway safety, and ground handling, you will explore the profound impact of physical and cognitive limitations on daily tasks. You will delve deep into the psychology of decision-making under pressure, situational awareness, and the vital importance of clear communication and Team Resource Management (TRM). By examining real-world case studies like the Tenerife Airport Disaster and Emirates Flight 521, you will learn to identify error chains and apply Threat and Error Management (TEM) principles to break them. Furthermore, this course provides actionable strategies for fatigue risk management, stress mitigation, and fostering a robust Just Culture within your organization. Whether you are involved in Airside operations, Rescue and Firefighting Services (RFFS), Aviation Security (AVSEC), or Ground Handling, mastering these human factors is essential for minimizing risks, preventing accidents, and ensuring a safe, efficient airport environment. Join us to transform your understanding of human error and elevate your safety behavior to industry-leading standards.

Operational Human Factors and Safety Behaviour in Airport Operations

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            <p>The aviation industry operates within a high-density, high-stakes environment where the margin for error is exceptionally narrow. Airport operations, characterized by simultaneous activities across Airside, Rescue and Firefighting Services (RFFS), Aviation Security (AVSEC), and Ground Handling, rely heavily on the seamless integration of human performance and systemic safety protocols. This course, Operational Human Factors and Safety Behaviour in Airport Operations, provides a comprehensive examination of the psychological and physiological variables that influence human behavior in these complex settings. By shifting the focus from the impossible goal of eliminating human error to the pragmatic objective of error management, the curriculum establishes a foundation for enhancing operational resilience and safety across all airport departments.</p>

<p>Throughout the modules, participants will explore foundational frameworks such as the ICAO Human Performance Concept and the SHELL Model to understand the intricate interactions between personnel, equipment, and the operational environment. The syllabus delves into the physical and cognitive limitations of the human mind, addressing critical issues like fatigue, stress, and the degradation of situational awareness. Furthermore, the course emphasizes the importance of Team Resource Management (TRM) and standard phraseology in mitigating communication barriers. By analyzing historical case studies, including the Tenerife Airport Disaster and the Emirates Flight 521 crash, learners will gain the analytical skills necessary to identify error chains and implement Threat and Error Management (TEM) strategies. Ultimately, this program aims to foster a robust Safety Culture and a Just Culture, ensuring that every individual contributes to a transparent and proactive safety management system.</p>
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