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Welcome to Your Journey of Growth and Leadership

Welcome to Your Journey of Growth and Leadership for New School Support Staff

About This Booklet and How It Supports Your Role

Defining Our Mission, Vision, and Professional Foundations

Defining Our Mission and Vision as School Support Officers

Teamwork for Effective School Operations

Quality of Work: Accuracy, Reliability, and Service

Core Professional Skills for School Support Staff

Communication: Clear, Timely, and Student-Centered

Respect and Empathy in Every Interaction

Empathy: Understanding Diverse Needs in School Communities

Resilience and Optimism in a Dynamic School Environment

Self-Awareness for Professional Growth

Administrative Excellence and Operational Practices

The School Administration Excellence Framework: Overview for New Staff

Relationships: Communicate Effectively, Commit to Customer Service, and Work Collaboratively

Administrative Practices: Accountability, Planning, and Technology Integration

Wellbeing and Inclusion: Positive Work Environment and Inclusive Culture

Leadership and Continuous Improvement

Leadership for School Support Staff

Commitment to Continuous Learning

Personal Development Plan (PDP) Process: A Step-by-Step Guide

Knowledge Checks and Application

Quiz: Mission, Vision, and Teamwork Fundamentals

Quiz: Communication, Respect, and Empathy in Practice

Quiz: Administrative Practices and Quality of Work

Quiz: Wellbeing, Inclusion, and Resilience Scenarios

Quiz: Leadership and Continuous Learning

Course Closeout and Feedback

Embarking on a Path of Continuous Growth and Leadership

Course Feedback Survey for New School Support Staff

Onboarding Essentials for Effective School Support Staff is a practical, step-by-step course designed to help new and transitioning support professionals thrive from day one. Grounded in real school operations, you’ll learn how mission, vision, and values translate into daily actions; how to communicate clearly and empathetically with students, families, and colleagues; and how to uphold accuracy, confidentiality, and service standards during high-volume, fast-paced periods. Through concise lessons, checklists, and quizzes, you’ll build confidence in core administrative practices, technology use, and collaboration across teams. You’ll also explore the School Administration Excellence Framework to align your work with strategic goals in relationships, administrative practices, and wellbeing and inclusion. Finally, you’ll craft a personal development plan (PDP) that turns feedback and self-awareness into measurable growth. Whether you’re front-of-house or behind the scenes, this course equips you to lead from any role—showing initiative, modeling professionalism, and contributing to a welcoming, inclusive school environment that improves outcomes for every student.

Onboarding Essentials for Effective School Support Staff

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            <p>Onboarding Essentials for Effective School Support Staff equips newly appointed staff with the knowledge, mindset, and practical tools to contribute confidently from day one. You will explore the purpose of your role in advancing student learning and school outcomes, the core competencies that underpin excellence in support positions, and the professional standards that guide conduct, confidentiality, and service. The course is designed for clarity and action: you will learn how responsibilities translate into daily decisions, how to navigate resources and policies, and how to use frameworks and checklists to ensure accuracy, timeliness, and reliability in every task.</p>

<p>The learning journey progresses from foundational orientation to professional practice and leadership. First, you will define mission and vision in the context of support services, clarify boundaries and service standards, and connect your work to the school’s strategic goals. You will then develop essential professional skills—including clear and timely communication, respectful and empathetic interactions, and resilience in high-volume or unexpected situations—while building self-awareness to align personal behaviors with school values. The course integrates the School Administration Excellence Framework to strengthen relationships, administrative practices, wellbeing, and inclusion, and it provides concrete guidance on record-keeping, data privacy, technology use, and customer service. Throughout, you will apply learning through scenario-based knowledge checks and conclude with a Personal Development Plan that sets SMART goals for your first 90 days and beyond. By the end, you will be prepared to lead from any role, influence collaboratively, and sustain a continuous learning mindset that elevates the school community.</p>
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