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Module 1: Introduction to Painting Company Operations

Lesson 1: Understanding the Company Structure (Owners, Managers, Crew Leads, Painters)

Lesson 2: Core Services (Residential vs. Commercial Projects)

Lesson 3: Typical Workflow: From Lead Generation to Project Completion

Module 2: Basic Administrative Procedures

Lesson 1: Setting Up the Office: Workspace, Equipment, and Supplies

Lesson 2: Managing Incoming Calls, Emails, and Walk-Ins

Lesson 3: Filing Systems: Paper vs. Digital (Basic File Organization)

Module 3: Scheduling and Calendar Management

Lesson 1: Setting Up Company Calendars (Staff Schedules, Job Start/End Dates)

Lesson 2: Scheduling Client Consultations, Estimates, and Follow-Ups

Lesson 3: Coordinating with Field Teams to Avoid Scheduling Conflicts

Module 4: Basic Record Keeping

Lesson 1: Tracking Client Information: Contact Details, Preferences, and Quotes

Lesson 2: Maintaining Simple Job Logs and Progress Notes

Lesson 3: Introduction to Invoicing and Basic Billing Practices

Module 5: Communication and Customer Service

Lesson 1: Phone Etiquette and Professional Email Communication

Lesson 2: Responding to Common Client Inquiries and Concerns

Lesson 3: Handling Complaints with Empathy and Efficiency

Module 6: Basic Compliance and Regulatory Awareness

Lesson 1: Understanding Business Licenses, Permits, and Certifications

Lesson 2: OSHA Basics and Safety Meeting Coordination (Documentation)

Lesson 3: Simple Environmental Regulations (Proper Disposal of Materials)

Office Management - Beginner Stage (Fundamental Office Administration)

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