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Our Foundation and Values

The Way We Care: Code of Conduct and Ethics

Why We Care: A Message from Our CEO

We Care About Our Values

Our Mission

Our Values

Care

Integrity

Collaboration

Innovation

Understanding the Code and Reporting

We Care About Our Code

All About the Code

Who follows this code?

What if a violation occurs?

Your Role

Good Decisions

Have a Concern?

Speaking Up

NVA’s Integrity Line

What Happens Next?

We Never Retaliate

🎮 Crossword: Code of Conduct Terminology

A Respectful Workplace

We Care About Each Other

Belonging and Inclusion

Respect in the Workplace

Sexual Harassment

Health and Safety

Preventing Workplace Violence

Work-Life Balance

Working from Home

Operational Excellence

We Care About Pets, Pet Parents and People

Quality of Care

Third-Party Relationships

Data Privacy

Fair Dealing

Protecting Our Company

We Care About Our Company

NVA Assets

Financial Integrity

Confidential Information

Artificial Intelligence

Conflicts of Interest

Disclose Conflicts

Recognize Conflicts

Responsible Communications

🎮 Pixel Quest: Integrity Challenge

Compliance and Ethics

We Care About What’s Right

Fair Competition

Anti-bribery and Anti-corruption

Gifts and Entertainment

Insider Trading

International Trade

Community and Environment

We Care About Our Neighbors

Human Rights

Environmental Protection and Sustainability

Community Support

Give Back Responsibly

Political Activities

Closing Thoughts: Care in Action

Need Help?

Knowledge Check

Quiz: Our Values

Quiz: Code Applicability

Quiz: Reporting Concerns

Quiz: Workplace Respect

Quiz: Safety and Security

Quiz: Operational Standards

Quiz: Protecting Assets

Quiz: Conflicts of Interest

Quiz: Legal Compliance

Quiz: Community and Environment

Feedback

Course Feedback Survey

$ (USD)

NVA Code of Conduct: Integrity and Excellence in Action is your practical guide to doing what’s right—every time. Built for busy veterinary professionals and support teams, this course turns NVA’s Code into clear, real-world actions that protect pets, pet parents, our colleagues, and our company. You’ll explore our mission and values—Care, Integrity, Collaboration, and Innovation—and learn how they inform decisions in clinics, hospitals, and offices. From respectful workplace standards and reporting concerns to safeguarding data, financial integrity, and fair dealing with partners, each section provides straightforward guidance and tools you can use immediately. You’ll also discover how to speak up safely, use the Integrity Line, and understand what happens after a report is made. Interactive games and knowledge checks keep learning engaging, while scenario-based tips help you navigate gray areas with confidence. Whether you’re new to NVA or refreshing your understanding, this course empowers you to lead by example, support a culture of belonging, and deliver exceptional care—ethically and consistently. Join us to put integrity into action and strengthen the trust our communities place in us.

NVA Code of Conduct: Integrity and Excellence in Action

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            <p>The NVA Code of Conduct and Ethics serves as the definitive framework for our collective commitment to integrity, excellence, and care. Rooted in our core values of Care, Integrity, Collaboration, and Innovation, this document provides the essential guidance necessary to navigate the complexities of the veterinary industry while fulfilling our mission to serve pets and their families. By establishing a clear set of ethical standards, we ensure that every decision made and every action taken aligns with the high expectations of our leadership and the trust placed in us by the clients and communities we serve.</p>

<p>Upholding this Code is a shared responsibility that extends to every member of the NVA team, regardless of role or location. This course explores critical areas of operational excellence, including data privacy, workplace safety, and the protection of company assets, while also addressing our legal and ethical obligations regarding fair competition and anti-corruption. Furthermore, it reinforces our commitment to a respectful, inclusive workplace where every individual feels empowered to speak up and report concerns through appropriate channels without fear of retaliation. Through diligent adherence to these principles, we safeguard our reputation and continue to build a sustainable future defined by professional excellence and social responsibility.</p>
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