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Welcome: Meet Maya, Your Support Worker Guide

Meet Maya and Learn Why Speaking Up Matters

Maya Notices Something Is Not Right

What Must Be Reported: Six Serious Types of Incidents

Maya Learns the Six Types of Reportable Incidents

A Bruise, a Worry, and Maya’s Next Step

Maya Sees a Restrictive Practice

Safety First: What Maya Does Right Away

Be Safe First: Maya Responds to Immediate Danger

Maya Protects What Happened

Maya Listens Kindly and Keeps Information Private

Tell the Right Person: Maya Does Not Wait

Maya Tells Her Supervisor Straight Away

What Maya’s Provider Must Do Next

Maya Speaks Up Even When Her Co-Worker Is a Friend

Extra Duty in Victoria: Protecting Children

Maya Learns Victoria’s Rule About Child Sexual Abuse

Write It Clearly: Maya Makes a Good Incident Report

Facts Only: Maya Writes What She Saw, Heard, and Did

Maya Checks Her Report Before Sending It

Put It All Together: Maya’s Final Shift Story

Be Safe, Tell, Write, Follow Up

Your Voice Helps Keep People Safe

Quiz

Question 1: Maya sees an unexplained bruise and the person says, “Please do not tell anyone.” What should Maya do?

Question 2: Which action should Maya take first when a person is in immediate danger?

Question 3: Which of these is one of the six types of reportable incidents?

Question 4: In Victoria, what must an adult do if they reasonably believe another adult has sexually abused a child under 16?

Question 5: Which incident report sentence is factual and clear?

Survey and Feedback

Tell Us How Confident You Feel About Speaking Up

Welcome to "NDIS Incident Management and Mandatory Reporting for Support Workers. " As a disability support worker, you play a vital role in the lives of the people you support.

Welcome to "NDIS Incident Management and Mandatory Reporting for Support Workers." As a disability support worker, you play a vital role in the lives of the people you support. But what happens when something goes wrong? Whether it is an unexplained bruise, a sudden change in behavior, or a serious emergency, knowing how to respond quickly and correctly is essential. This comprehensive course is designed to empower you with the knowledge and confidence to identify, respond to, and report incidents effectively under the NDIS Quality and Safeguards Commission framework.

Guided by Maya, a relatable support worker, you will navigate real-world scenarios that teach you how to spot the signs of harm, abuse, or neglect. You will learn the six types of reportable incidents, understand the critical importance of immediate safety, and discover how to preserve evidence without causing further distress. We will also cover essential communication skills, ensuring you can listen kindly and maintain privacy while escalating concerns to your supervisor.

Furthermore, this course includes specific guidance on mandatory reporting duties, including Victoria's specific rules regarding child protection. By the end of this training, you will master the four-step response—Be Safe, Tell, Write, Follow Up—and learn how to write clear, factual incident reports. Your voice helps keep people safe. Enroll today to ensure you are fully equipped to protect the rights, safety, and wellbeing of NDIS participants.

NDIS Incident Management and Mandatory Reporting

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            <p>Meet Maya. She is a support worker just like you. She loves her job and cares deeply about helping people with disability live safe and happy lives. But sometimes, things go wrong during a shift. In this story, you will follow Maya as she learns how to spot an "incident." An incident is simply an event that causes harm, or could cause harm, to a person. Maya discovers that her most important job is to notice when something is not right. She learns that speaking up quickly is the best way to protect the people she supports.</p>

<p>As you walk alongside Maya, you will see real stories from her daily work. You will learn about the six serious types of incidents that must be reported. Maya will show you how to put safety first, like when to call for emergency help and how to listen kindly if someone is hurt. You will also learn how to tell a supervisor straight away, how to write a clear report using only the facts, and a special rule in Victoria for protecting children. By the end of Maya's journey, you will feel confident using four simple steps: Be Safe, Tell, Write, and Follow Up. Your voice is powerful, and just like Maya, you can use it to keep people safe.</p>
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