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Introduction

Welcome to Permalink Support Services

Who We Are at Permalink

Our Services

Course Overview

NDIS Fundamentals

Understanding the NDIS

NDIS Plans and Funding Structure

Permalink Housing Operations

Permalink Housing Process

Private Leasing Assistance ​

Public Housing and Community Housing Assistance​

Permalink’s Pathway to Home Program

Difference Between Support Coordinator & Local Area Coordinator

Permalink Housing Department

Other Points of Contact

Housekeeping Rules

Housing Specialist Rosters

Housing Specialist Role

Dealing with High-Functioning Participants

Key Strategies

During the Meltdown​

After the Meltdown​

Training Manual

Effective Communication

NDIS Acronyms

Key Legal Authorities and Decision-Making Frameworks

Public Guardianship and Trustee Bodies 
(by State)

NDIS Plan Management

Types of Accommodation

Supported Independent Living

Supported Residential Services

Short Term Respite

Medium Term Accommodation

Specialist Disability Accommodation

Individualised Living Options

System Training

Start-up Call

PandaDoc Walkthrough

Housing Options

Open-Ended Questions

Housing Scenarios

Assessments and Feedback

Quiz 1: NDIS & Funding Foundations

Quiz 2: Permalink Housing Processes

Quiz 3: Accommodation & Pathways

Quiz 4: Person-Centered Communication

Quiz 5: Managing Distress & Crisis

Quiz 6: Permalink Housing Processes

Quiz 7: Accommodation & Pathways

Quiz 8: Person-Centered Communication

Quiz 9: Managing Distress & Crisis

Course Completion Survey

NDIS Housing Foundations: Navigating Pathways and Supporting Participants is a practical, beginner-friendly course that equips support staff with the knowledge and tools to help NDIS participants secure safe, suitable housing. Whether you’re new to the NDIS or seeking a structured refresher, you’ll learn how funding works, where housing supports sit within plans, and how to confidently guide people through private rentals, public/community housing, and specialized options like SIL, SDA, and ILO. Built around Permalink’s person-centered approach, the course blends clear explanations with real-world processes—referral and intake, pathway planning, documentation, applications, property search, and transition support—so you can deliver consistent, quality outcomes. You’ll also build essential communication skills for engaging participants, families, LACs, planners, and providers, with an emphasis on cultural safety and trust. Finally, you’ll learn evidence-based strategies for responding to distress, de-escalating challenging moments, and caring for your own wellbeing. By the end, you’ll be ready to read an NDIS plan to identify housing goals, choose the right pathway for each individual, and coordinate the steps that turn those goals into a home.

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            <p>Securing stable and appropriate housing is a fundamental pillar of independence for participants within the National Disability Insurance Scheme (NDIS). This course, NDIS Housing Foundations: Navigating Pathways and Supporting Participants, establishes a baseline for excellence in housing support, reflecting Permalink’s core commitment to creating inclusive communities where everyone has a place to call home. Before beginning, we acknowledge the Traditional Custodians of the land on which we work and live, recognizing their continuing connection to land, water, and community, and pay our respects to Elders past and present. Through this curriculum, staff will align with Permalink’s mission of providing expert guidance to navigate complex housing landscapes while upholding values of integrity, empathy, and participant empowerment.</p>

<p>Designed for both new and existing staff, this training provides a comprehensive exploration of the NDIS housing ecosystem, from understanding funding structures like Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) to mastering Permalink’s internal referral and intake processes. Participants will gain the tools necessary to navigate various housing pathways—including private rentals and community housing—while prioritizing person-centered communication and cultural safety. By the conclusion of these modules, learners will be equipped to provide expert advocacy and support, managing everything from documentation and property searches to responding effectively to participant distress. This foundational knowledge ensures that every participant’s journey toward a home is supported with professional excellence and a deep understanding of the social model of disability.</p>
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