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Introduction and Definitions

Introduction and Agenda

Defining Microaggressions

The Cumulative Effect

🎮 Crossword: Microaggression Terminology

Assumptions & Dismissals

Case Study: 'Where are you really from?'

Case Study: 'You're being too sensitive.'

Compliments & Exclusions

Case Study: 'You're so articulate.'

Exclusion in Action

The Cumulative Impact

Gallup Data on the Black Experience

Psychological Safety and Long-term Effects

🎮 Pixel Quest: Impact Review Journey

From Awareness to Action

How to Respond

Small Changes, Big Impact

Quiz

Quiz: Defining Microaggressions

Quiz: Identifying Assumptions

Quiz: Impact and Exclusion

Quiz: Case Studies

Quiz: Taking Action

Feedback

Course Feedback Survey

Navigating Workplace Microaggressions: Recognition and Effective Accountability is a practical, research-informed course designed to help City of Minneapolis employees identify subtle slights, assumptions, and exclusions—and respond with confidence and care. Through clear definitions, real workplace case studies, and interactive practice, you will learn how intent and impact diverge, why “small” moments add up to big cultural consequences, and how to shift from bystander to accountable ally. You’ll explore common scenarios such as “Where are you really from?”, “You’re being too sensitive,” and “You’re so articulate,” unpacking the hidden messages behind them and learning inclusive alternatives. The program connects everyday interactions to organizational outcomes: psychological safety, engagement, trust, productivity, and retention. You’ll examine Gallup data, understand the cumulative stress of microaggressions, and use simple, repeatable response frameworks that work in real time. By the end, you’ll have concrete tools to interrupt harm, validate colleagues’ experiences, apologize effectively when you miss the mark, and make small daily changes that lead to a healthier, more equitable workplace where everyone can thrive.

Navigating Workplace Microaggressions: Recognition and Effective Accountability

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            <p>Creating a professional environment where every City of Minneapolis employee feels valued and respected is essential to our collective success and the service we provide to our community. This course addresses the subtle, often unintentional behaviors known as microaggressions—small slights, snubs, or dismissals that, while seemingly minor in isolation, can significantly erode workplace culture over time. By examining the nuances of microassaults, microinsults, and microinvalidations, we will move beyond the concept of overt discrimination to understand how everyday interactions shape our psychological safety. Understanding these dynamics is the first step toward fostering an inclusive atmosphere where diversity is not just present but actively supported through intentional behavior.</p>

<p>Throughout this training, we will navigate a structured agenda designed to move from foundational definitions to practical accountability. We will explore real-world case studies, such as the hidden messages behind common questions and backhanded compliments, to better recognize how assumptions and exclusions manifest in our daily routines. Beyond identification, the course provides data-driven insights, including Gallup research, to illustrate the cumulative impact of these behaviors on team morale and productivity. Finally, you will be equipped with an actionable framework to transition from a bystander to an ally, learning how to interrupt harmful patterns and respond with effective, growth-oriented communication that promotes long-term cultural shifts within our departments.</p>
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