 <h1>Congratulations! 🎉 </h1>
    <p style="color:#637381;">All done! You’ve completed another milestone.</p>

To continue, please enter your email for authentication.

We’ve sent a 6‑digit code to #MAIL_ADDRESS#\nPlease check your inbox or spam folder and enter the code below to continue.

Verification code sent

Thank you for the payment. You can now access {collectionName} by simply clicking the button below.

Yes, you’ve successfully ordered! 🎉

Unlock This Exclusive Course

It seems that your email address is not currently on the authorized access list. Please ensure you are using the email address that was invited, or contact the content owner for assistance.

Verification Required for Access

Navigating Disagreements and Conflict at Work Part 2

Objectives for Part Two

Opening a Difficult Conversation

Opening the Door

Share Your Facts

Tell Your Story

Ask About Their Story

STATE Practice Scenarios

Getting Them to Open Up

Making it Safe for the Person Who Won't Engage

Listening

Listening Defined

The Benefits of Listening

Levels of Listening

Exercise: Listening Skills and the Habits to Limit

Exercise: Listening Skills and the Habits to Limit, Part 2

Listening Tips

What is a Paraphrase?

Why Paraphrase?

Paraphrasing Errors

Exercise: How Would You Paraphrase This?

Challenges to Listening When in Conflict

Going to the Balcony

When Conflict Conversations Get Hard

What Can Go Wrong with Conflict Conversations?

Establishing Safe Conditions

Restoring Safety

Characteristics of a Good Apology

Use Contrasting to Restore Safety

Reaffirm Mutual Purpose

Exercise: Restoring Safety

Negotiating and Resolving the Conflict

Negotiation: What Do You Really Need?

Exercise: Identifying Interests

How to Surface Interests

Negotiation Tips

The Veginots Negotiation Case Study

Conflict Outcomes

Summary and Wrap-up

Quizzes

Part One Reboot Quiz

Listening Skills Quiz

Paraphrasing Skills Quiz

Restoring Safety Quiz

Identifying Interests Quiz

Survey

Course Feedback Survey

In today's fast-paced work environment, disagreements and conflicts are inevitable. However, how we handle these situations can make all the difference in maintaining a positive workplace culture. This course, 'Navigating Disagreements and Conflict at Work Part 2', builds upon the foundational skills learned in Part 1, diving deeper into effective communication strategies and conflict resolution techniques. You will learn how to open difficult conversations, share your perspective, listen actively, and negotiate solutions that work for everyone involved. By the end of this course, you will be equipped with practical tools to transform conflict into constructive dialogue, fostering collaboration and understanding among your colleagues. Join us to enhance your skills and create a more harmonious work environment!

Navigating disagreements and conflict at work part 2

<div class="simple-box-wrapper">
    <div class="simple-box">
        <div class="column">
            <p>Conflict and disagreement are inevitable in any workplace, particularly within the dynamic environment of frontline staff and management at the City of Minneapolis. This course, "Navigating Disagreements and Conflict at Work Part 2," is designed to equip participants with pragmatic tools and strategies to effectively manage and resolve conflicts. Building on foundational concepts introduced in Part One, this course delves deeper into the intricacies of communication, negotiation, and conflict resolution, providing a comprehensive framework that is essential for fostering a collaborative and productive work environment.</p>

<p>Throughout this course, participants will engage with a variety of modules that cover critical topics such as initiating difficult conversations, active listening, and the art of negotiation. Each module is structured to enhance participants' skills in navigating challenging interactions, ensuring that they are well-prepared to address conflicts constructively. By focusing on practical applications and real-world scenarios, this course aims to empower frontline staff and managers with the confidence and competence to transform potential conflicts into opportunities for growth and collaboration. The skills acquired here will not only benefit individual interactions but will also contribute to a more harmonious workplace culture within the City of Minneapolis.</p>
        </div>
    </div>
</div>
