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Foundations of Cultural Perception

Defining Cultural Blind Spots

The Persistence of Blind Spots

Intent vs. Impact

Navigating Common Friction Points

Common Areas of Cultural Friction

Professionalism

Silence and Participation

Directness

Disagreement and Conflict

🎮 Pixel Quest: Friction Detective

Leadership and Practical Application

Everyday Workplace Friction

The Role of Leadership

Moving from Judgment to Interpretation

Key Takeaways

Quiz

Quiz: Cultural Blind Spots

Quiz: Areas of Friction

Quiz: Communication Styles

Quiz: Leadership Role

Quiz: Judgment vs. Interpretation

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Course Feedback

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Matter Expert View

Priyanka Bhattacharjee

Navigate everyday workplace friction with confidence by uncovering the cultural blind spots that shape how we interpret behavior, give feedback, and collaborate. Navigating Cultural Blind Spots and Everyday Workplace Friction is a practical, scenario-driven course that helps professionals at every level recognize the invisible filters formed by our cultural backgrounds. You’ll learn why these habits persist, how intent can differ from impact, and where friction most often arises—professionalism, silence and participation, directness, and disagreement. Through clear explanations, relatable examples, and interactive elements, you’ll build the skills to pause, interpret, and respond in ways that reduce misunderstandings and foster trust. The course moves from foundational awareness to hands-on application, including leadership strategies that create psychologically safe, inclusive teams. Whether you manage global stakeholders or collaborate across departments, you’ll leave with simple, repeatable tools to interpret first, communicate clearly, and turn potential conflict into productive collaboration.

LCI - Chapter 1 Section 5: Cultural Blind Spots and Everyday Friction

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            <p>Cultural blind spots are the invisible filters through which we perceive and interpret the world around us. In a professional setting, these biases often stem from our unique cultural backgrounds, influencing how we evaluate behavior and communicate with colleagues. Because these habits are deeply ingrained and provide a sense of psychological comfort, they can be remarkably persistent and difficult to recognize within ourselves. This course explores the fundamental disconnect that often occurs between an individual’s intent and the actual impact of their actions, illustrating how even the most well-meaning interactions can lead to unintended friction when cultural nuances are overlooked.</p>

<p>Beyond theoretical foundations, this curriculum delves into the specific areas where workplace friction most frequently occurs, including varying definitions of professionalism, the diverse meanings of silence in meetings, and contrasting approaches to directness and conflict resolution. By examining these common pressure points, participants will learn to move away from immediate judgment and toward a more nuanced interpretation of behavior. We will also address the critical role of leadership in fostering inclusive environments and modeling culturally intelligent behavior for their teams. Through practical strategies and a focus on real-world application, this course provides the tools necessary to navigate everyday office interactions with greater awareness, reducing friction and enhancing collaborative success.</p>
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