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Module 7 Overview — Feedback and Debriefing Skills

Purpose and Learning Outcomes

Lesson 7.1 — ICAO Feedback Models

SBI: Situation–Behavior–Impact

EBI: Even Better If

Lesson 7.2 — Conducting the Feedback Meeting

Preparation and Structure

Managing Emotions and Stress

Lesson 7.3 — Difficult Conversations

Handling Denial and Low Self-Awareness

Addressing Safety Incidents Professionally

Lesson 7.4 — Documentation of Feedback

Writing Clear, Professional Comments

Applied Practice — Activities

Role-Play Feedback Sessions

Record and Critique Feedback Quality

Knowledge Checks — Quizzes

Quiz 7.1 — Feedback Models Fundamentals

Quiz 7.2 — Structuring the Feedback Meeting

Quiz 7.3 — Managing Emotions

Quiz 7.4 — Difficult Conversations

Quiz 7.5 — Documentation Quality

Feedback and Evaluation — Surveys

Survey 7.A — Learner Confidence and Readiness

Survey 7.B — Course Quality and Relevance

Elevate your evaluation conversations with Professional Feedback and Debriefing Skills for Assessors and Instructors. Designed for aviation assessors, instructors, and training managers working within competency-based training and assessment (CBTA), this course turns feedback from a routine obligation into a powerful tool for performance and safety improvement. You will learn how to apply ICAO-aligned models such as SBI (Situation–Behavior–Impact) and EBI (Even Better If) to deliver clear, evidence-based feedback that protects psychological safety while upholding rigorous standards. Through structured frameworks, you’ll plan and run feedback meetings, manage emotions under pressure, and navigate difficult conversations—especially when safety or compliance is at stake. You will also master professional documentation that stands up to audits, appeals, and regulatory scrutiny. Realistic role-plays, guided debriefs, and practical checklists help you transfer skills directly to line operations, simulator sessions, and classroom settings. Whether you’re providing routine coaching, addressing deviations, or debriefing safety events, this course equips you to engage trainees, secure commitment to action, and close the loop with traceable, improvement-focused records. Build the confidence and consistency needed to improve performance, strengthen just culture, and enhance operational safety.

Module 7 — Professional Feedback and Debriefing Skills for Assessors and Instructors

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            <p>Professional Feedback and Debriefing Skills for Assessors and Instructors develops the capability to deliver clear, fair, and actionable performance feedback within aviation’s competency-based framework. Grounded in ICAO-aligned models, the course builds proficiency with SBI (Situation–Behavior–Impact) and EBI (Even Better If) to ensure comments are evidence-based, safety-focused, and developmentally constructive. Participants learn to plan and conduct feedback meetings that begin with self-assessment, proceed through objective observations, explore underlying causes, and conclude with agreed improvement actions tied to standards. Emphasis is placed on psychological safety, neutrality of tone, and the prioritization of safety-critical items, while honoring cultural and seniority considerations typical of operational environments.</p>

<p>Beyond foundational models, the course provides a structured approach for managing emotions and stress during debriefings, including techniques such as active listening, labeling, reframing, pausing, and summarizing to maintain clarity and respect. Difficult conversations are addressed explicitly: handling denial and low self-awareness through objective evidence and calibrated questions; separating fact-finding from blame after safety incidents; and knowing when to escalate or document per policy while maintaining just culture principles. Participants translate oral feedback into concise written records using a consistent structure—SBI observations, references to standards, EBI actions, and timeframes—avoiding vague language and ensuring traceability for audits and appeals. Application is reinforced through facilitated role-plays, observer checklists, and recorded practice with rubric-based critique, culminating in targeted action plans. Knowledge checks and surveys are integrated to confirm understanding, measure confidence and readiness, and ensure the course remains relevant and effective.</p>
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