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Welcome & Leading and Structuring the Team

Welcome: Build the Team, Then Lead It

Roles, Responsibilities & the Talent Triangle

Team Expectations, the Team Charter & Ground Rules

Choosing a Leadership Style (Leadership vs. Management)

Empowering the Team, Motivation & Tuckman's Stages

Emotional Intelligence & Team Decision-Making

The Team's Voice, Diversity, Inclusion & Virtual Teams

Managing Conflict

Conflict Sources & Leas' Five Levels

The Five Conflict-Resolution Modes (Collaborate = Best)

Communicating Principles & Handling Rule Violations

Ensuring Knowledge Transfer

Critical Knowledge: Explicit vs. Tacit, and the Three Levels

Gathering & Transferring Knowledge (Including Closing)

Checkpoint Quiz

Checkpoint — A New Team Member Joins

Checkpoint — Two Experts Deadlock

Checkpoint — The Disengaged Developer

Checkpoint — Register or Repository?

Checkpoint — A Budget Variance Appears

Checkpoint — Capturing a Departing Expert's Knowledge

Hands-on Practice

Practice: Match the Conflict-Resolution Mode

🎧 Audio

Listen: Episode 6 — Be an Accountable Leader

Listen: Episode 8 — Build an Empowered Culture

Listen: Episode 15 — Resources Performance Domain

The second half of the People domain: leading and structuring the team, managing conflict, and ensuring knowledge transfer — covering roles, leadership styles, motivation, Tuckman, EI, Leas' conflict levels, the five conflict modes, and explicit vs. tacit knowledge.

Module 4 is the second half of the People domain. You'll learn how to structure and lead a real project team, what to do when people clash, and how to make sure hard-won knowledge isn't lost when the project ends.

Module 4: Team, Conflict & Knowledge (People Pt.2)

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