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Welcome and Foundations

How to use this training.

A letter from Richard.

Our Mission

Six promises we live by.

You are a Sleep Consultant.

The SLEEP365 System

Step One: Visit

The Greeting

Practice: Make it stick

Step Two: Consultation

The Consultation Form

The Art of the Question

Step Three: Collaborate

From form to floor.

Practice: Role play

Step Four: Discovery

The 10–15 Minute Rule

Step Five: Decision

Three closes.

Beyond the Sale

For Every Good Night.

Quiz

Quiz: A letter from Richard.

Quiz: Our Mission

Quiz: Six promises we live by.

Quiz: You are a Sleep Consultant.

Quiz: The Greeting

Quiz: The Consultation Form

Quiz: The Art of the Question

Quiz: From form to floor.

Quiz: The 10–15 Minute Rule

Quiz: Three closes.

Survey / Feedback

Course Feedback Survey

Welcome to 'Mastering the SLEEP365 Consultative Process and System,' the definitive training program designed exclusively for our dedicated Sleep Consultants. At SLEEP365, we believe that a great night's sleep is the foundation of a healthy, vibrant life.

$ (USD)

Welcome to 'Mastering the SLEEP365 Consultative Process and System,' the definitive training program designed exclusively for our dedicated Sleep Consultants. At SLEEP365, we believe that a great night's sleep is the foundation of a healthy, vibrant life. This comprehensive course is meticulously crafted to immerse you in our core mission, founding principles, and the six fundamental promises that define our unique company culture. As a Sleep Consultant, you are more than just a salesperson; you are a trusted advisor guiding customers toward their best rest. This training will take you step-by-step through the proven SLEEP365 consultative sales process. You will start by mastering the perfect greeting to instantly build rapport, then move into the art of the consultation, learning how to use our official consultation form and ask targeted, open-ended questions to uncover specific customer needs. From there, you will learn how to seamlessly transition from the consultation desk to the showroom floor, applying the crucial 10-15 Minute Rule during the product discovery phase to respect your customer's time while maximizing engagement. Finally, you will discover three low-pressure closing techniques and explore post-sale strategies to nurture long-term customer loyalty. Through interactive modules, practical role-play scenarios, and comprehensive quizzes, this course ensures you have the skills, confidence, and consultative mindset required to deliver a superior sleep solution to every client. Join us in our mission: For Every Good Night.

SLEEP365 System & Consultative Process Module

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            <p>Becoming a Sleep Consultant at SLEEP365 means moving beyond traditional retail and stepping into a role where your expertise directly impacts someone’s quality of life. This training is designed to ground you in our founding principles—the history and mission that Richard established—and the six core promises that guide everything we do. You’ll see how our unique culture isn't just a set of rules, but a mindset that transforms every customer interaction into a meaningful consultation. By understanding the "why" behind our approach, you’ll be better equipped to represent the brand and deliver the superior sleep solutions our clients deserve every single night.</p>

<p>Throughout this course, we are going to walk through the entire SLEEP365 system, from that first professional greeting on the showroom floor to the final decision-making process. You’ll master the art of asking the right questions and using our Consultation Form to uncover what a customer truly needs, rather than just what they think they want. We’ll dive into the "10–15 Minute Rule" to keep your discovery sessions focused and effective, and we’ll practice low-pressure closing techniques that feel natural and collaborative. Beyond just making a sale, you’ll learn how to maintain that relationship long after the delivery truck leaves, ensuring every client stays loyal to the SLEEP365 family.</p>
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