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Isuzu D-MAX Product Knowledge

1.1: THE NEW ISUZU D-MAX X-TERRAIN

1.2: THE NEW ISUZU D-MAX AUTO PLUS

THE NEW ISUZU D-MAX AUTO PLUS

Isuzu Delivery System (IDS) Fundamentals

2.1: IDS Objectives

2.2: Why IDS?

3. Why IDS?

The IDS Delivery Process Step-by-Step

1. PDI Check & Vehicle Preparation (Pre-Delivery)

2. 6-Point Check & Functional Explanation (Delivery)

3. Owner’s Manual Folder (Delivery)

4. Dealer Contact Information (Delivery)

6. Post Delivery Contact (Post Delivery)

Course Assessment and Feedback

Quiz 1: Isuzu D-MAX Product Knowledge

Quiz 2: IDS Objectives and Philosophy

Quiz 3: Pre-Delivery and PDI Procedures

Quiz 4: The Delivery Experience

Quiz 5: Post-Delivery and Customer Loyalty

Course Feedback Survey

$ (USD)

Turn every handover into a headline moment. Mastering the Isuzu Delivery System for Customer Excitement equips sales consultants and delivery specialists with the product fluency and delivery choreography needed to transform new-vehicle day into lasting loyalty. Built around the latest Isuzu D-MAX lineup—including the flagship X-Terrain and the urban-ready Auto Plus—this practical course blends product mastery with a proven, step-by-step IDS framework. You’ll learn how to translate features like Smart Tech, Allsight safety, and 4x4 capability into customer-friendly language, while executing a seamless delivery that minimizes post-delivery queries and maximizes excitement. From Pre-Delivery Inspection (PDI) to the 6-Point Check, Owner’s Manual presentation, dealer contact handoff, celebratory key handover, and standardized follow-up, you’ll develop a repeatable process that creates confidence, referrals, and five-star reviews. Whether you’re new to Isuzu or sharpening your professional playbook, this course gives you ready-to-use checklists, demonstration techniques, and communication scripts grounded in the IDS philosophy: Satisfaction Above All. By the end, you’ll deliver not just a vehicle, but a story customers can’t wait to share.

Mastering the Isuzu Delivery System for Customer Excitement

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            <p>The journey to becoming a top-tier Isuzu sales consultant begins with a deep understanding of the vehicles you represent and the unique way we deliver them to our customers. This course is designed to equip you with comprehensive product knowledge, focusing on the flagship Isuzu D-MAX X-Terrain and the versatile Auto Plus. You will explore the technical specifications, safety innovations like the Allsight safety suite, and the core performance features that define the Isuzu lineup. By mastering these details, you will be prepared to answer any customer question with confidence and position the D-MAX as the premier choice for both rugged adventure and urban efficiency.</p>

<p>Beyond technical specifications, the heart of this training lies in the Isuzu Delivery System (IDS), a standardized process built on the philosophy of "Satisfaction Above All." You will learn how to bridge the gap between a standard vehicle handover and an exceptional experience that generates genuine customer excitement. From the initial Pre-Delivery Inspection (PDI) and the structured 6-Point Check to the final celebratory hand-over and essential post-delivery follow-up, this course provides a step-by-step roadmap. By the end of these modules, you will understand how to build long-term loyalty and brand trust, ensuring every customer drives away not just with a new vehicle, but with a lasting sense of excitement and professional support.</p>
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