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Introduction to Delivery Roles

Why we are here today?

Overview: Delivery 2.0 Roles

Client Leadership and Management

Engagement Manager

Project Manager

Solution Design and Architecture

Solution Architect

Technical Architect

Solution Consultant

Technical Implementation Specialists

Salesforce Admin

Developer

Marketing Operations Consultant

Quality Assurance and Support

Quality Assurance

Managed Services Consultant

Knowledge Check

Quiz: Management Roles

Quiz: Architecture and Design

Quiz: Technical Implementation

Quiz: Quality and Operations

Final Role Assessment

Mastering Role Clarity and Professional Responsibilities is a practical, outcomes-driven course designed to help delivery teams work smarter, faster, and with fewer handoffs. Whether you lead client relationships, architect solutions, implement platforms, or safeguard quality, this course shows you exactly where your role begins and ends—and how it interlocks with others to drive predictable project success. You’ll explore the Delivery 2.0 framework and get crystal-clear on responsibilities, deliverables, and decision rights across Engagement Management, Project Management, Architecture, Consulting, Development, QA, and Managed Services. Through concise lessons, real-world scenarios, and focused knowledge checks, you’ll learn how to reduce ambiguity, prevent rework, and elevate collaboration across functions. By the end, you’ll know the ‘superpowers’ of each role, how they coordinate to deliver client value, and what great execution looks like from initiation through post-deployment operations. Ideal for growing teams and mature practices alike, this course equips you to align expectations, streamline delivery, and make accountability visible—so every project moves with confidence and clarity.

Mastering Role Clarity and Professional Responsibilities

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            <p>Achieving excellence in project delivery requires more than just technical skill; it demands a precise understanding of how every team member contributes to the collective goal. This course explores the Delivery 2.0 framework, emphasizing the critical importance of role clarity and professional responsibilities. By defining the specific boundaries and expectations for each position, teams can eliminate overlap, reduce friction, and ensure that every deliverable meets the highest standards of quality. Understanding these functions is not merely an administrative exercise but a foundational step toward driving consistent project success and fostering a culture of accountability within the organization.</p>

<p>Throughout the following modules, we will dissect the various pillars of a high-performing delivery team, ranging from client leadership and management to complex solution architecture and technical implementation. You will gain deep insights into the unique "superpowers" and day-to-day responsibilities of roles such as the Engagement Manager, Solution Architect, Salesforce Admin, and Quality Assurance specialist. By the end of this journey, you will be equipped to identify the distinct deliverables associated with each function and understand how these roles interconnect to provide seamless support and innovative solutions for our clients, from initial design through to managed services and long-term support.</p>
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