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Getting to Know Jewish National Fund-USA Products

Products Committee

Tree Certificates

EZ Tree

Be Inscribed

Online Mitzvah Marketplace

Wall of Eternal Life

B’nai Mitzvah Wall

Sderot Tulips: Turning Missiles of Destruction into Beauty

Understanding the Tree Certificate and Products Fulfillment Process

Placing New Certificate/Product Orders

Fulfillment of Orders

Placing a Request for a Corrected Product Order

Fulfilling Cases

How to Access Your EZ Tree Account

How to Place an Order and Redeem Your Trees

Support and Assistance

Knowledge Checks: Quizzes

Quiz: Reviewing Order Placement Steps

Quiz: Mastering Order Fulfillment

Quiz: Solving and Fulfilling Cases

Quiz: EZ Tree

Quiz: Online Mitzvah Marketplace

Course Wrap-Up and Feedback

Feedback Survey: Course Content and Relevance

Feedback Survey: Clarity of Fulfillment Processes

Feedback Survey: Overall Learning Experience

$ (USD)

Mastering JNF-USA Products and Fulfillment Processes is a practical, step-by-step course designed for staff, volunteers, and partners who support Jewish National Fund-USA’s mission through product knowledge and flawless order execution. From understanding flagship offerings like Tree Certificates, EZ Tree, Be Inscribed, and the Online Mitzvah Marketplace to navigating memorial and milestone walls such as the Wall of Eternal Life and the B’nai Mitzvah Wall, you’ll learn what each product is, how it supports donors’ intentions, and how to communicate value clearly. The course then moves into the operational heart of your role: placing new and corrected orders, ensuring accurate fulfillment, resolving cases, and managing EZ Tree access and redemptions with confidence. You’ll practice what you learn with short, focused quizzes that reinforce key concepts and procedures so you can prevent mistakes, respond quickly to donor needs, and keep every order on track. By the end, you will be able to guide donors to the right product, process orders end-to-end, and collaborate effectively with internal teams for timely delivery. Whether you are new to JNF-USA products or looking to standardize best practices across your team, this course provides a clear, repeatable framework to elevate donor satisfaction and operational excellence.

Mastering JNF-USA Products and Fulfillment Processes

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            <p>Joining the Jewish National Fund-USA team means you are now a vital link in a legacy that connects people across the globe to the land and people of Israel. To hit the ground running, it is essential to get familiar with the diverse array of products that our donors love and rely on to celebrate life's milestones. We will start by exploring the work of the Products Committee and diving deep into our most popular offerings, including the iconic Tree Certificates, the convenient EZ Tree program, and the sacred Be Inscribed Torah project. You will also learn about the unique items found in our Mitzvah Marketplace, the commemorative Wall of Eternal Life and B’nai Mitzvah Wall, and the transformative "Missiles to Beauty" collection. Understanding these products is about more than just knowing a list; it is about understanding the heart of our mission and how these symbols of support resonate with our community.</p>

<p>Beyond just knowing what we offer, your success in this role depends on mastering the "how" behind the scenes. This course will guide you through the entire fulfillment lifecycle, from the moment a donor places an order to the final delivery. You will learn the specific steps for placing new product orders, how to handle requests for corrections when details change, and the best practices for managing order fulfillment and resolving support cases. We will also walk through the technical side of things, such as accessing and managing EZ Tree accounts and knowing exactly where to turn when you need extra assistance. Through a series of knowledge checks and practical reviews, you will gain the expertise needed to ensure every donor interaction is seamless, professional, and impactful.</p>
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