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MODULE 1: Know Thyself – Self-Awareness in Communication

Objective

Lesson 1.1: What’s Your Communication Style?

Skill Practice

Sample Answer

Quiz

Lesson 1.2: Emotional Triggers in Virtual Work

Lesson 1.3: Reading Between the (Chat) Lines

Lesson 1.4: Adapting Your Style to the Situation

End of Module 1 Test – Applied Learning Task

MODULE 2: Empathy in Action – Reading People, Even Remotely

Lesson 2.1: Understanding Virtual Body Language

Lesson 2.2: Active Listening, Virtually

Lesson 2.3: Empathy in Feedback

Lesson 2.4: Building Trust from a Distance

End of Module 2 Test – Applied Learning Task

MODULE 3: Manage the Moment – Emotional Regulation & Psychological Safety

Lesson 3.1: Spotting and Naming Your Emotions

Lesson 3.2: Emotional Regulation in Stressful Moments

Lesson 3.3: Building Psychological Safety

Lesson 3.4: Conflict Without Combustion

End of Module 3 Test – Applied Learning Task

MODULE 4: Clear & Inclusive – Collaborative Communication in Design Teams

Lesson 4.1: Setting Communication Norms in Remote Teams

Lesson 4.2: Giving Constructive Feedback

Lesson 4.3: Inclusive Communication in Design Teams

Lesson 4.4: Conflict-Resilient Collaboration

End of Module 4 Test – Applied Learning Task

Course Wrap-Up: Mastering Communication & Emotional Intelligence in a Virtual Design Team

Feedback Time!

Designer Onboarding - Day 5 - Communication fundamentals & Emotional intelligence

<div class="simple-box-wrapper"><div class="simple-box"><div class="column" flex-size="undefined"><h2>Course Overview:</h2><p>In a virtual-first design company, being a great communicator isn't just about what you say—it’s about how well you listen, observe, empathize, and manage emotions. This course helps you grow as a team member and collaborator, building a skill set that goes beyond design tools into the emotional side of working remotely.</p></div></div></div><div class="simple-box-wrapper"><div class="simple-box"><div class="column" flex-size="undefined"><h2><strong>You’ll learn how to:</strong></h2><ul><li>Understand your own communication style and emotional triggers</li><li>Decode virtual cues like tone, emojis, and message timing</li><li>Navigate tough conversations, give feedback, and build trust</li><li>Practice empathy, active listening, and inclusive communication</li></ul></div></div></div>