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Reality Check & Role

Reality Check - Where You Stand Right Now

Question...

Understanding Your Role

The Script Mechanics

How The Script Actually Works

The Script

Discovery Financial Advisers Lead Script

Soft Skills & Voice

Soft Skills

Telephone Etiquette

How You Sound = Your Results

First 30 Seconds

Why Clients Shut You Down

The Power of Your Introduction

The Real Goal of the Intro

Control Through Pause & Redirection

The FA Question Flow

Common Mistakes

The Value Bridge (Where You Win the Call)

The Psychology of “No Pressure”

Voice Mastery (Your Secret Weapon)

Key Takeaways

Quiz Questions (High Performance Style)

Key Principles:

The Problem:

The Fix:

Voice Dynamics

What Changed When You Applied It

Understanding the Real Goal of the Call

Finding Your Voice

Fluency – Sound Smooth, Not Scripted

Rhythm – Keeping the Client Engaged

Rolling vs Crisping

Matching the Client’s Energy

Rolling (Smooth & Relaxed)

Crisping (Sharp & Professional)

Interjections – Sound More Human

Do Not Fix What Isn’t Broken

KEY TAKEAWAYS

Phone Presence

Facial Expression & Vocal Energy

Your Body Controls Your Voice

Hand Gestures & Expression

Use Movement to Unlock Your Voice

Mouth Dexterity & Clear Speech

Voice Warm-Ups (Before Dialling)

Intonation (Sound Certain, Not Unsure)

Bringing It All Together

Posture and Movement

Hand Gestures

Mouth Dexterity and Clarity

Intonation and Execution

Objection Handling

Common Objections

You are in control

Active Listening

Active Listening Question 1

Active Listening Question 2

Rapport Building

Rapport Building Question 1

Rapport Building Question 2

Voice Control

Voice Control Question 1

Voice Control Question 2

Empathy

Empathy Question 1

Empathy Question 2

Confidence

Confidence Question 1

Confidence Question 2

Questioning Skills

Questioning Skills Question

Questioning Skills Question 2

Objection Handling Skill

Objection Handling Question 1

Objection Handling Question 2

Clarity & Simplicity

Clarity & Simplicity Question 1

Clarity & Simplicity Question 2

Adaptability

Adaptability Question 1

Adaptability Question 2

Persistence

Persistence Question 1

Persistence Question 2

Professionalism

Professionalism Question 1

Professionalism Question 2

Emotional Control

Emotional Control Question 1

Emotional Control Question 2

5 Core Skills

Daily Execution

The COMM Way

FINAL COURSE QUIZ

Question 1

Question 2

Question 3

Question 4

Question 5

Survey

FINAL MESSAGE

Badge Card

Are you struggling to meet your sales targets or facing a performance intervention. Welcome to "Mastering Call Execution: COMM Soft Skills and LARSO Objection Handling," the ultimate turnaround training designed specifically for sales agents who need to elevate their cold calling and lead generation results.

Are you struggling to meet your sales targets or facing a performance intervention? Welcome to "Mastering Call Execution: COMM Soft Skills and LARSO Objection Handling," the ultimate turnaround training designed specifically for sales agents who need to elevate their cold calling and lead generation results. This comprehensive course is your reality check and roadmap to success. We dive deep into the mechanics of the COMM script, teaching you how to transition from simply reading a checklist to guiding natural, persuasive conversations. You will master the art of asking sensitive questions, delivering compelling value explanations, and securing compliance agreements with ease. Beyond the script, this course focuses heavily on the soft skills that make or break a sale. Discover how your vocal tone directly impacts a prospect's willingness to listen, and learn professional telephone etiquette to build immediate rapport through empathy and active listening. Finally, we tackle the most critical part of any sales call: objection handling. Using the proven LARSO method, you will learn how to calmly navigate client resistance, overcome common financial and compliance objections, and maintain control of every interaction. By adopting the daily execution habits of top-performing agents, you will transform your routine, improve your metrics, and secure your role. Enroll today to take control of your sales career and start closing with confidence!

SALES INTERVENTION COURSE (S2)

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            <p>Success in remote sales begins with a candid assessment of current performance metrics and a clear understanding of the COMM standards. This course serves as a critical intervention for agents looking to move beyond simply reading a checklist and toward guiding natural, high-converting conversations. By identifying the specific responsibilities required to avoid escalation and mastering the core purpose of the sales agent role, you will develop the mindset necessary to transform lead conversion rates and maintain your professional standing within the organization.</p>

<p>Achieving mastery in call execution requires a deep dive into both the mechanics of the script and the nuances of human interaction. You will explore the step-by-step flow of the COMM script, learning how to deliver value explanations and navigate sensitive financial questions with ease. Central to this process is the refinement of soft skills—such as empathy, active listening, and vocal tone—which serve as your most vital tools in building immediate rapport. Furthermore, you will be equipped with the LARSO method, a systematic approach to handling objections that allows you to remain calm and persuasive even when faced with client resistance.</p>

<p>The final stage of this training focuses on the daily habits and execution strategies that distinguish top-performing agents. By aligning your routine with "The COMM Way," you will implement a consistent schedule and post-call evaluation techniques designed to ensure continuous improvement. This comprehensive journey from reality check to daily execution provides the framework needed to take full control of every call, meet compliance requirements, and ultimately drive the results that define a successful sales career.</p>
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