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Introduction to Business Problems

Learning Objectives

How to Determine a Business Problem

User Requirements and Tools

Tools and Techniques Used to Identify User Requirements

LINK TO LEARNING

Consequences of Incorrect or Incomplete User Requirements

🎮 Crossword: Requirements Terminology

Application and Context

GLOBAL CONNECTIONS

Defining a Business Problem and Determining User Requirements: Case Study

CAREERS IN IS

Quiz

Quiz: Determining the Business Problem

Quiz: Tools for Requirements

Quiz: Consequences of Poor Requirements

Quiz: Applied Case Study Analysis

Quiz: Comprehensive Review

Survey

Course Feedback Survey

Learner Feedback

Mastering Business Problem Definition and User Requirements is a practical, outcomes-focused course designed to help you pinpoint the real issues behind organizational challenges and translate them into clear, testable user requirements. You’ll learn to distinguish root causes from symptoms, align proposed solutions with strategic business goals, and build a shared understanding across stakeholders. Using proven tools—interviews, JAD sessions, observation, and document review—you’ll gather reliable insights and convert them into precise requirements that reduce risk, control scope, and accelerate delivery. The course blends foundational concepts with hands-on application through global considerations, industry use cases, and a guided case study. You’ll practice writing problem statements, mapping stakeholders, and selecting the right elicitation techniques for different contexts. Each section includes checkpoints and quizzes to reinforce learning and ensure you can apply concepts immediately at work. By the end, you’ll be able to clearly define business problems, craft actionable user requirements, and communicate them in a format that drives successful systems analysis and solution design—minimizing rework, avoiding costly misunderstandings, and improving user satisfaction.

CH 4.2: Mastering Business Problem Definition and User Requirements

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            <p>Identifying the true nature of a business problem is the cornerstone of any successful systems analysis phase. In an organizational context, distinguishing between a surface-level symptom and a core root cause is essential for aligning information technology solutions with overarching business goals. This course delves into the systematic process of formulating clear problem statements and identifying the stakeholders necessary to define these challenges accurately. By mastering these foundational concepts, professionals can ensure that every subsequent step in the development lifecycle is built upon a valid and strategically sound premise.</p>

<p>Beyond problem definition, the curriculum explores the rigorous methodologies used to gather and document user requirements. Through the study of tools such as Joint Application Design (JAD) sessions, stakeholder interviews, and direct observation, participants will learn how to translate vague needs into actionable specifications. We will also examine the severe consequences of incorrect or incomplete requirements—ranging from escalated project costs to total system failure—and how cultural differences impact these processes in a globalized business environment. Whether you are pursuing a career as a Business Analyst or looking to enhance your systems analysis skills, these modules provide the practical insights and case-study applications needed to bridge the gap between business needs and technical execution.</p>
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