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Managing Phone Calls and Messaging Procedure

Managing Phone Calls

Tools & Troubleshooting

Knowledge Check Part1

Question 1

Question 2

Question 3

2. Managing Specific Caller Inquiries

Handling Specific Caller Inquiries with Care

Physical therapy statement - bill

Insurance Company or Adjuster has questions or information such as Authorization Number, etc

Referring Provider or other healthcare professional wants to speak with a PT

Patient wants to speak with a PT

Medical Records Requests or Payment

Employment Testing Payments

Fitness Center Payments

Human Resources

Building, Facilities, Equipment, Supply, Repair & Maintenance

Marketing Requests:
Sponsorships, Contributions, Donations, etc.

PT-PTA Observation, Volunteer or Student Experience Request

Knowledge Check Part2

3. Managing SMS Text Messaging

Effective SMS Text Messaging Strategies

Managing SMS Text Messaging

How to access & use In-house Unifi SMS Platform

Ensuring Professional, Quality Messaging

Knowledge Check Part 3

4. Email Communication Template

Email Communication Template

Crafting the Perfect Email Communication

Initial Communication for New Fax Referrals

Communicating Benefits Before Scheduling

Sending IE Reminders

Scheduling Follow-up Visits

Responding to Patient Confirmations

Knowledge Check Part4

Course Feedback

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We Value Your Feedback

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In today's fast-paced world, effective communication is key to success in any business. Our course on 'Managing Phone Calls and Messaging Procedure' is designed to equip you with the essential skills needed to handle phone calls and messaging with confidence and professionalism. Whether you are a receptionist, customer service representative, or a business owner, mastering these skills will enhance your productivity and improve customer satisfaction. This course covers everything from boosting focus and productivity to managing specific caller inquiries, SMS text messaging, and email communication templates. By the end of this course, you will be able to navigate various communication scenarios with ease, ensuring that every interaction is positive and effective. Join us on this journey to elevate your communication skills and transform the way you connect with others.

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            <p>Effective communication is a cornerstone of successful healthcare delivery, particularly in the front office where interactions with patients begin. The course on Managing Phone Calls and Messaging Procedure is designed specifically for healthcare front office staff, equipping them with essential skills to handle phone calls and messaging with professionalism and efficiency. This course will delve into various aspects of communication, from managing incoming calls and addressing specific inquiries to crafting effective SMS messages and emails. By enhancing these skills, staff will not only improve patient satisfaction but also contribute to a more organized and productive office environment.</p>

<p>Throughout the course, participants will explore modules that focus on boosting focus and productivity, handling specific caller inquiries with care, and implementing effective SMS text messaging strategies. Additionally, the course will cover the importance of email communication, including crafting templates for initial communications and follow-ups. Each section is designed to provide practical insights and actionable strategies that can be immediately applied in the workplace. By the end of this course, healthcare front office staff will be well-prepared to manage communications effectively, ensuring that every patient interaction is handled with the utmost care and professionalism.</p>
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