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What is Conflict?

Different Methods or Approaches to Managing Conflict

Competing method

Avoiding method

Accommodating Method

Compromising Method

Collaborating Method

Six Tips for Managing Conflict

Balancing Conflict

Additional Resources

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Managing Conflict 

In this course, we will review the definition of conflict, the different causes of conflict, different methods for addressing conflict, steps in the conflict process, and some do’s and don’ts of workplace conflict. Conflict in the workplace is inevitable when you have team members of various backgrounds and different work styles. Conflict should never just be avoided; conflict should be managed and resolved. The first step is for the team members who experience conflict to work to address the situation and work towards a resolution. If a resolution is not possible, the manager should then work with the team members and their assigned a member from People Ops to help foster a resolution.