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Leadership in Action: People & Strategy

Strengthening People and Strategy in the Office

Building and Leading Teams

Delegation Without Dumping

Setting Roles & Responsibilities (RACI in Practice)

Creating Team Norms for Professionalism

Knowledge Check

True or False

Reflection Exercise

Accountability & Performance

Recognising Good Work & Giving Feedback

Holding People Accountable Without Micromanaging

Handling Underperformance

Conflict & Relationships

Common Office Conflicts & How to De-escalate

Reading the Room

Managing Stakeholders 
(parents, staff, contractors)

Conclusion

Pilot Feedback

Course Rating

Written Feedback

Lesson 4: Leading the Office – People & Strategy

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