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5. Navigating Conflict Conversations

5.1: Understanding Conflict Styles

5.2: Leading Conflict Toward Resolution

6. Assertive, Aggressive & Submissive Behaviours

6.1: Understanding the Three Behaviour Styles

6.2: Building Assertiveness in Your Leadership Voice

7. Personal Power & Verbal Self-Defence

7.1: Understanding Personal Power

7.2: Verbal Self-Defence in the Workplace

8. Influencing Difficult People Non-Verbally

8.1: The Power of What You Don’t Say

8.2: Non-Verbal Leadership in Action

9. Giving Difficult Feedback

9.1: Why Feedback Feels Hard 
(and Why It Matters)

9.2: Frameworks That Help Feedback Land

10. Dealing with Different Types of Difficult People

10.1: Understanding the “Why” Behind Difficult Behaviour

10.2: Strategies for Staying Effective with Difficult Personalities

Challenging Conversations (Application & Skills)

Turning Courage into Practice

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Lesson 19: Challenging Conversations: Putting Skills Into Action

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