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Challenging Conversations

Building the Foundations

Foundations of Challenging Conversations

1.1: Why Some Conversations Feel So Hard

1.2: Emotional Intelligence in Action

Basic Transactional Analysis

2.1: The Parent–Adult–Child Model in the School Office

2.2: Shifting Conversations Back to Adult–Adult

Choosing to Have the Conversation

3.1: When to Step In, When to Step Back

3.2: Cost of Avoidance vs. Benefit of Action

The Neuroscience of Difficult Conversations

4.1: Why Conversations Trigger Our Brains

4.2: Practical Tools to Stay Calm and Keep Others Calm

Conclusion

Stepping Into Courage

Lesson 18: Challenging Conversations - Foundations

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