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MODULE 5 — COMMERCIAL CLIENT RELATIONSHIPS & BRAND PROTECTION

Lesson 5.1 – How to Communicate with Commercial Managers

Lesson 5.2 – Protecting the Client’s Brand

Lesson 5.3 – Service Timing & Business Interruption Rules

Lesson 5.4 – Best Practices

MODULE 6 — COMMERCIAL MATERIALS, COLOR SYSTEMS & PRODUCT HANDLING

Lesson 6.1 – Approved LEAP Product Systems

Lesson 6.2 – Corporate Color Handling

Lesson 6.3 – Materials for Commercial Touch-Ups

Lesson 6.4 – Best Practices

MODULE 7 — ADVANCED BUILDING SYSTEMS, RISKS & ESCALATION

Lesson 7.1 – Understanding Commercial Structures

Lesson 7.2 – High-Risk Zones & What to Flag

Lesson 7.3 – When (and How) to Escalate

Lesson 7.4 – Best Practices

MODULE 8 — COMMERCIAL SAFETY & SITE LOGISTICS

Lesson 8.1 – Working Near Vehicles, Loading Docks & Deliveries

Lesson 8.2 – Working Around Customers & Public Traffic

Lesson 8.3 – Special Commercial Hazards

Lesson 8.4 – Best Practices

MODULE 9 — PERFORMANCE STANDARDS, TIMES, AND ACCOUNTABILITY

Lesson 9.1 – Expected Visit Durations

Lesson 9.2 – Consistency Standards Across Multi-Site Accounts

Lesson 9.3 – Scoring Accuracy & Report Quality

Lesson 9.4 – Best Practices

LEAP Program – Quick Start Employee Training - Part 2

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