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Foundations of Trust in Leadership

INTRODUCTION

Defining Trust

Discovering The Effects of Trust

The Mechanics of Trust

Analyzing The Process of Building and Maintaining Trust

Figure 1 | Model of Trust Adapted from Feltman (2011)

🎮 Crossword: Trust Components

How Trust Can Be Broken

Applying Trust in Context

Connecting Trust to the Social Change Model

Case Study on Trust

Knowledge Check

Quiz: Defining Trust

Quiz: The Effects of Trust

Quiz: The Trust Model

Quiz: Breaking Trust

Quiz: Social Change and Application

Course Feedback

Course Evaluation Survey

Learner Feedback

$ (USD)

Lead with credibility, empathy, and consistency. Leading with Trust: Emotional Intelligence and the Feltman Model is a practical course designed to help current and aspiring leaders build durable, high-trust relationships that elevate performance. Grounded in Personal Leadership and Emotional Intelligence (EI), the program shows how self-awareness, self-management, social awareness, and relationship management translate into day-to-day trust behaviors. You’ll learn the mechanics of trust—how it’s formed, sustained, and sometimes fractured—and how to repair it with clarity and care. Central to the course is the Feltman Trust Model, which breaks trust into four observable components: Sincerity, Reliability, Competence, and Care. Through case studies, interactive activities, and knowledge checks, you’ll apply the model to real scenarios, diagnose trust gaps, and choose targeted actions to close them. You’ll also explore how trust fuels collaboration, communication, and positive social change across teams and communities. Whether you’re leading a project, managing a team, or guiding a community initiative, this course equips you with a repeatable framework and actionable tools to earn trust quickly, maintain it consistently, and navigate low-trust situations with emotional intelligence.

Module 6: Developing Trust & Being Trustworthy 

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            <p>Trust serves as the fundamental bedrock of effective personal leadership and is inextricably linked to the development of emotional intelligence. In any professional or community setting, the ability to lead is not merely defined by authority, but by the strength of the relationships one cultivates. This course is designed with the core purpose of enhancing relationship-building skills through a deep dive into how trust is established and sustained. Central to this process is the role of self-awareness; by understanding our own behaviors, motivations, and emotional triggers, we can establish the genuine credibility necessary to inspire others and foster a culture of mutual respect.</p>

<p>Throughout this exploration, we will utilize the Feltman Model to deconstruct trust into four actionable components: sincerity, reliability, competence, and care. By analyzing these mechanics, leaders can better understand why trust flourishes or why it might break down in high-stakes environments. Furthermore, the course connects these individual leadership traits to the Social Change Model, demonstrating how trust facilitates positive transformation across groups and communities. Participants will gain the tools to navigate the complexities of vulnerability, maintain consistency in their actions, and apply emotional intelligence to rebuild trust when it has been compromised, ultimately driving more effective collaboration and collective impact.</p>
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