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Module 1: What an LCC Maintenance Visit Is and Isn’t

Lesson 1: Explain the purpose of an LCC visit without promising repaint outcomes

Lesson 2: Identify what is included and excluded on every visit

Lesson 3: Set homeowner expectations before work starts

Module 2: LCC Maintenance Visit SOP Execution

Lesson 1: Run the arrival, walk-through, and scope confirmation correctly

Lesson 2: Perform the standard maintenance checks in the correct order

Lesson 3: Close the visit and confirm next steps without selling

Module 3: Photo Standards and Condition Reporting

Lesson 1: Capture required photos that prove current condition and changes over time

Lesson 2: Label and upload photos so the office can use them without clarification

Lesson 3: Write maintenance notes that are factual, clear, and audit-ready

Module 4: Minor Touch-Up Rules and Scope Control

Lesson 1: Apply touch-up rules consistently and avoid scope creep

Lesson 2: Identify when a request is outside LCC and document it correctly

Lesson 3: Communicate “included vs excluded” without conflict

Module 5: Escalation to Repaint Conversation

Lesson 1: Recognize the triggers that require escalation to estimator/office

Lesson 2: Document escalation notes so the office can act without rework

Lesson 3: Refer repaint questions using approved language and clean handoff

Module 6: Member Communication and Scheduling Standards

Lesson 1: Provide visit updates that reduce anxiety and improve retention

Lesson 2: Handle scheduling changes and access issues without missed visits

Lesson 3: Reset expectations after problems and protect the relationship

Final Test

Test

Answer Key

LCC Maintenance Technician Track — Delivering Visits, Reporting, and Escalation

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